topic Re: Absolutely horrendous experience with VMware Certification in VMware Education Services Discussions

Absolutely horrendous experience with VMware Certification

jkensy — Tue, 22 May 2018 07:40:29 GMT

Hi all - I wouldn't normally post like this, but I am fed up and feeling helpless.

I took the VCP65-DCV course, passed the Foundations exam, and passed the 2V0-622 VCP65-DCV exam. I was excited as I have praised VMware for 10 years and finally go around to making the financial commitment to getting certified:

You'll notice I passed the VCP65-DCV exam on 4/10/2018. I still have no certificate issued. I reached out to Education Services/etc. and was told that there was a "sync issue". That was a month ago. I am trying to expense my training and exam and need to provide evidence that I hold the certificate and I cannot, because VMware will not figure out my issue. It's now been 42 days since I passed the exam, excited, and that excitement has waned in the face of now paying credit card interest because I can't expense the training because I can't prove I have the certificate!

I've created tickets with certification support (request #18786464204), I've called support, I've Tweeted @VMwareEducation, @VMware, etc. no one is helping at all. I called again today and was told that "someone will email you today to schedule a call for more information" - they didn't. I was told in the same conversation, literally, that "there is no ETA to this issue and there are a few people who have sync issues."

This is absolutely the worst experience I have ever had with certification - I am certified in other areas such as AWS, for instance. I went to the Pearson center - I took my exam, I passed, I was issued a certificate. I can't refer to my VCP because I don't actually have the certificate. I am being required to have the certificate as part of my employment and I cannot get it issued.

Please, if anyone has a contact that is able to help I'd greatly appreciate it. I am a huge VMware advocate and this has really tainted my cheer leading. I really don't know what else to do at this point. It's not only extremely frustrating and stressful in light of my actual job I need to do, but it's insulting in that we all know how expensive this certification is and I am paying interest on it now. It's unreal.

Help if you can - please!

Re: Absolutely horrendous experience with VMware Certification

scott28tt — Tue, 22 May 2018 07:46:44 GMT

Can you give details of your training - which class, which provider, date and location?

I don't work in the education/certification group at VMware, but I have asked an internal contact to see if he can help.

Re: Absolutely horrendous experience with VMware Certification

jkensy — Tue, 22 May 2018 07:59:09 GMT

Sure thing Scott thank you for the reply. I actually did the "On-Demand" training as my company is part a VSPP during a training promotion. I did the course on VMware's site which was referred to as "[redacted] will reach out to enroll you in the 20-day On Demand vSphere Install Configure Manage 6.5 course."

Re: Absolutely horrendous experience with VMware Certification

lbourque — Tue, 22 May 2018 14:34:20 GMT

Jonathan,

I'm truly sorry and horrified that you had this experience. If you can, please reach out to me directly (email me at lbourque@vmware.com) with any ticket and I will escalate it internally. This should have been an easy resolve.

Out of curiosity, does the certification show up in your VMware Education account (aka MyLearn)/Certification manager? Also, is it possible you have two myLearn accounts? If you have time today, I can call you at your convenience to discuss details and see if we can't get this resolved.

Re: Absolutely horrendous experience with VMware Certification

jkensy — Tue, 22 May 2018 14:56:18 GMT

lbourque,

Thanks so much - if you would have time for a call that would be great. I believe there were two accounts because my company has a - in their domain/email and without but I believe VMware Edu fixed that portion a while ago. I will message you directly with my number - I really appreciate your involvement and apologize for making a post of this nature as I am a VMware fan through and through but this has been rough.

I do not see the certificate through certification manager - just transcript (with no certificate to add), exam history, training status, etc.

I will direct message you with my contact info and availability! Thanks again!

Re: Absolutely horrendous experience with VMware Certification

lbourque — Tue, 22 May 2018 15:00:54 GMT

Actually, can you check in Certification Manager and see if you see something like this certifications:

What you should see if the PDF option. Is this the part that you aren't seeing?

Re: Absolutely horrendous experience with VMware Certification

jkensy — Tue, 22 May 2018 17:10:14 GMT

Yep that's the part I was not seeing and never got the Acclaim invite, etc. But, thanks to you, it's all smooth sailing now! Thanks again man!