topic Re: VMware workstation Pro17 Frozen vms in VMware Workstation Pro Discussions

VMware workstation Pro17 Frozen vms

Drewpeanuts-19 — Wed, 18 Oct 2023 04:07:23 GMT

Hi all, having issues with all of my virtual machines on my windows 10 pro / Acer laptop.

Specs: i7-11th gen, 32gb 2600 ram, 3060ti, 2tb SSD sata. I am with another monitor plugged into my laptop.

Symptoms:

Virtual machines will slow, during terminal interaction within my ubuntu VM, I'm not doing anything heavy just in a py3 prompt studying. Keystrokes slow and then console seemingly becomes unresponsive. I will suspend the VM and resume and it will show that the console captured my keystrokes I was entering when the VM was frozen.

Please note I am not running more than one VM at a time, I am just saying that no matter what VM I am in the symptoms are present.

What I did:

Disable / verify hyper v disabled

Bumped ram up to 8gb

Bumped proc up to 4 procs

Checked disk, over 1.5tb of space left.

Checked heat , laptop at 58 farenheght, yes farenheght not Celsius.

Checked task mgr, CPU and ram not under stressed load 30% usage or under.

Called VMware - since my school provisioned my official license they won't support or troubleshoot.

School - clueless as well.

Fresh install of VMs

Fresh install of VMware pro

Ran as workstation 16 - issue persisted.

Ran as workstation 17 VM - issue persisted.

Ran memory as fixed and not in edit > preferences - issue persisted.

Re: VMware workstation Pro17 Frozen vms

louyo — Wed, 18 Oct 2023 10:24:20 GMT

Some things to try:

Turn off Accelerate 3D graphics

Check log for: vmx Monitor Mode: ULM

see: https://communities.vmware.com/t5/VMware-Workstation-Pro/App-issue-with-Windows-10-guest-and-Windows-11-host-EDITED/m-p/2927644

Attach a log for the guru's to examine.

Re: VMware workstation Pro17 Frozen vms

Drewpeanuts-19 — Wed, 18 Oct 2023 14:26:58 GMT

Hey, can confirm graphics are not accelerated and which logs do you need to see? I also changed hypervisor launch to auto now, I will see if anything changes.

Re: VMware workstation Pro17 Frozen vms

louyo — Wed, 18 Oct 2023 20:36:43 GMT

vmware.log in the VM's folder. I would also try the tips in that link.

Re: VMware workstation Pro17 Frozen vms

Drewpeanuts-19 — Sat, 21 Oct 2023 16:07:24 GMT

Hey I wasn't experiencing the issue after bcedit command in the link you provided but then the issue is back seemingly after I upgraded to 17.5? I'll try running the command again to make sure that is the solution but, in the meantime, I zipped 3 vmware.log files and attached below.

Thanks for tagging in to help me get to the bottom of this.

Re: VMware workstation Pro17 Frozen vms

Arjan56 — Mon, 23 Oct 2023 13:31:44 GMT

This sounds very similar to https://communities.vmware.com/t5/VMware-Workstation-Pro/Workstation-17-5-0-enhanced-keyboard-driver-problem/m-p/2991913#M183179

Which is why I was actually browsing these forums, VM becomes 'unresponsive' but it's actually running just fine. Just no obvious keyboard/mouse input. Started immediately after 17.5.0 update.

Re: VMware workstation Pro17 Frozen vms

Drewpeanuts-19 — Tue, 24 Oct 2023 00:48:07 GMT

Yeah this was present prior to the update as well. I haven't had issues since running the command again, but I didn't see the ULM in the logs as the one solution stated prior to running that command. I checked the logs and didn't see it I didn't know if there was some other message in there showing root cause. I reviewed that and it seems unrelated to my issue, I don't use enhanced keyboard and the issue was present prior to updating as well. I'm thinking either it's the ULM hypervisor as the previous link stated. Who knows I'm waiting for it to break again.

Re: VMware workstation Pro17 Frozen vms

wila — Thu, 26 Oct 2023 21:05:17 GMT

Hi,

You're running monitor mode in ULM see:
2023-10-21T15:38:32.890Z In(05) vmx Monitor Mode: ULM

I would suggest to switch back to VMware's hypervisor and see if the issue still occurs.
See:
https://communities.vmware.com/t5/VMware-Workstation-Pro/Disabling-Hyper-V-hypervisor-on-Windows-11-Pro-host-to-get/m-p/2989411#M182968

--
Wil