topic Re: Updated Host BIOS - Now All VM ask for password in VMware Workstation Pro Discussions

Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Fri, 25 Aug 2023 18:24:04 GMT

Greetings, I recently updated the bios on my host machine. All VM and Host are Win 11. I can't access any of my VM now. It says The VM is encrypted and is asking for a password. I don't recall setting up a password on these VM. Any idea how I can access my VM again? The files were not moved the only change to the environment is that the host BIOS was updated.

Re: Updated Host BIOS - Now All VM ask for password

Technogeezer — Sat, 26 Aug 2023 01:42:35 GMT

What version of Workstation and what version/build of Windows 11 are you using?

Are you sure you didn't specify encryption for the Windows 11 VMs? Unless you hacked the registry of the VMs at VM installation time, Windows 11 requires a TPM device which in turn means that the VM has to be encrypted to provide it.

Re: Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Sat, 26 Aug 2023 02:12:34 GMT

Thank you for your reply. V17 latest build. Win 11 latest build available to release preview ring.

The default options were selected when setup. Had I been asked to specify a pw I would have made note of it. I can't do anything with the VMs at all (not even settings).

Is there anything I can do to recover them? TIA

I haven't used WS in a while as I mostly used virtual box up until about 6 months ago.

Re: Updated Host BIOS - Now All VM ask for password

CarltonR — Sat, 26 Aug 2023 10:16:34 GMT

Assuming that the only thing that was changed was the BIOS on the Host . . . then . . .

i. does the host have a TPM ?

ii. If so, then suggest verifying that within the BIOS, it's enabled.

iii. Confirm that it is available and working within Host [Win 11] Device Manager under Security devices - Trusted Platform Module 2.0

iv. would also suggest that you review the associated documentation for the 'BIOS' update, to confirm prerequisites and whether it included an TPM update.

v. When you say "default options were selected when setup" please expand.

Re: Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Sat, 26 Aug 2023 12:28:19 GMT

Thank you for your reply. Windows updates have been installed in addition to the BIOS update. I haven't used the VMs since July 20th. I will check the items you have suggested. Here is the update history:

Re: Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Sat, 26 Aug 2023 12:41:57 GMT

Also, its an ASUS motherboard. The AMD TPM is being used and when I update the BIOS I have to suspend bitlocker on the OS volume so it does do something with the TPM each time the BIOS is updated. Here is a screenshot of my device manager.

Re: Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Sat, 26 Aug 2023 13:39:29 GMT

Just to confirm the answers to your questions:

i. Yes, host uses the AMD fTPM

ii. Confirmed enabled

iii Confirmed (see image above)

iv. Yes, each bios update resets the TPM. So what I have to do on the host system is suspend bitlocker on the OS volume during the update otherwise the OS volume locks and requires a recovery code. I believe I fixed this behavior just now by changing a bios setting NOT to "reset TPM when new CPU installed". I think what was happening is when the BIOS was updated it thinks a new CPU is installed and clears the TPM. Because its an fTPM though this could be normal behavior when a BIOS update is installed...but I would think not.

v. honestly I don't recall enough to expand on this. I don't recall performing any special configuration ( I would remember that).

I think its safe to assume the fTPM was reset when the BIOS update was performed. Is there any way to recover these VMs at this point? Two of them are really important and I don't want to lose those.

Re: Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Tue, 29 Aug 2023 10:31:14 GMT

Bump

Re: Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Tue, 29 Aug 2023 16:12:23 GMT

I solved my own problem it looks like. My VM are not fully encrypted only partial. The solution here was to use the command line tool to export the ovf file. After exporting OVF and removing the VM I can open the OVF and import the VM back. Before powering on the VM I go into settings and remove the TPM. Machine boots and requires me to reset pin for Windows 11.

Re: Updated Host BIOS - Now All VM ask for password

Technogeezer — Tue, 29 Aug 2023 16:46:51 GMT

By any chance was this VM created under Workstation 16.2, and used the "experimental" vTPM implementation?

If so, I'm thinking that the oh-so-broken-and-should-never-be-used "experimental" TPM implementation of that release is at the root of this issue, Two of the major deficiencies in the 16.2 experimental vTPM implementation were that

the encryption key is auto-generated and not able to be displayed
the VM can not be moved to another host

I'm beginning to suspect that that auto-generated encryption password is based on the BIOS UUID (or something similar in the system's firmware). Changing the BIOS may have updated whatever that vTPM implementation is basing its encryption key on (perhaps a BIOS UUID), which would be the equivalent of moving the VM to another machine.

Re: Updated Host BIOS - Now All VM ask for password

NoBlueScreenTec — Tue, 29 Aug 2023 17:07:15 GMT

No this has been on v17 since I moved from Vbox about six months ago. I do agree that's what's going on. I will also note that I'm using the firmware TPM built into my Ryzen CPU. Upgrading the bios also breaks bitlocker on the host OS volume after a BIOS update. I work around that by suspending bitlocker on the OS volume, updating the BIOS, and then it auto resumes bitlocker on reboot. This is a custom built system with an Asus motherboard. I'm going to leave the vTPM off the guests so this doesn't happen again. In theory, I should be able to keep the vTPM but would need to remove it before updating BIOS and then add it back after the update.