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    <title>topic Re: Device Check In iOS (not checking in) in Workspace ONE Discussions</title>
    <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849160#M8529</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;We are seeing the same thing with on prem. installation only fix appears to be stopping and starting&amp;nbsp; the AW Device Scheduler service.&amp;nbsp; But we&amp;nbsp; need to do this once or twice a week. This is only with iPhone's our Androids keep checking in. AW support has had us make some changes to our DB server that are best practices but this has not helped Check of DB comes back good. Devices do check in if you do a query to specific device or click send data from hub app on device. Has anyone come across this issue started since we updated from version 9.3 to 1811.&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Fri, 17 May 2019 20:44:29 GMT</pubDate>
    <dc:creator>SeanMuldowney</dc:creator>
    <dc:date>2019-05-17T20:44:29Z</dc:date>
    <item>
      <title>Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849123#M8492</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;I seem to be having an issue with my iOS devices not checking in, as now 98% of the devices have fallen into the16-30 Day 'last seen' category. It seems to only be for iOS, as all of my Android devices are up to date in the console. I opened a ticket with support and the official answer I got was that the Agent application needs to always be running in the background for the console and the device to sync. My past experience has been that this is not the case as I never had my AW app running on my device and my device would check in so it never fell out of that 0-3 'last seen breakdown' in the console.&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;I have a feeling this is related to the Agent version (5.3) and my console version 8.1.5.0. It seems like the devices stopped checking in right around the time Agent 5.3 came to the app store.&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;Is anybody else seeing this issue with iOS devices only?&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;Thanks!&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 14 Sep 2016 16:42:47 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849123#M8492</guid>
      <dc:creator>ChrisGeorgeChri</dc:creator>
      <dc:date>2016-09-14T16:42:47Z</dc:date>
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    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849124#M8493</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;When you launch the AirWatch Agent on a device experiencing the issue does the agent state the connectivity is normal?&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 14 Sep 2016 16:49:30 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849124#M8493</guid>
      <dc:creator>sax_man424</dc:creator>
      <dc:date>2016-09-14T16:49:30Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849125#M8494</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Yes, it does. This only started a couple of weeks ago and to all iOS devices.&lt;/SPAN&gt;&lt;BR /&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 14 Sep 2016 17:24:18 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849125#M8494</guid>
      <dc:creator>ChrisGeorgeChri</dc:creator>
      <dc:date>2016-09-14T17:24:18Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849126#M8495</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;If you are SaaS, we've experienced this a couple of times and had to have a DB ticket opened to clean up our DB.&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 14 Sep 2016 17:30:08 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849126#M8495</guid>
      <dc:creator>ChristiH</dc:creator>
      <dc:date>2016-09-14T17:30:08Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849127#M8496</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Christi - We're self hosted, so perhaps I should modify the ticket I have open with them about this to see if our DB needs cleanup?&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 14 Sep 2016 17:31:35 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849127#M8496</guid>
      <dc:creator>ChrisGeorgeChri</dc:creator>
      <dc:date>2016-09-14T17:31:35Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849128#M8497</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Is your APNs Certificate still valid? To check, in the AirWatch Console navigate to ' Groups and Settings-&amp;gt;Devices &amp;amp; Users -&amp;gt; Apple -&amp;gt; APNs For MDM' .&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 14 Sep 2016 17:32:10 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849128#M8497</guid>
      <dc:creator>sax_man424</dc:creator>
      <dc:date>2016-09-14T17:32:10Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849129#M8498</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Brent - It's good until 2/2017.&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 14 Sep 2016 17:34:32 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849129#M8498</guid>
      <dc:creator>ChrisGeorgeChri</dc:creator>
      <dc:date>2016-09-14T17:34:32Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849130#M8499</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Can I use the script for 2017? I only have 20 days to renew apns for apps.&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;Would somebody explain me?&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;Best Regards&lt;/SPAN&gt;&lt;BR /&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Mon, 26 Dec 2016 17:19:13 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849130#M8499</guid>
      <dc:creator>KarlaMelo</dc:creator>
      <dc:date>2016-12-26T17:19:13Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849131#M8500</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;I'm experiencing a similar issue, all our IOS devices are not checking into the AirWatch Console we haven't seen an IOS device for 10 days. While trouble shooting the issue I found that when&amp;nbsp; a user opens the AirWatch Agent then the device will check in. This only happens on some devices, but I have observed while opening an Agent on a device the user receives a Pop up from IOS&amp;nbsp; stating&amp;nbsp; ' Allow Agent to access your location even when you are not using the app?'&amp;nbsp; after which point the device shows up in the console. Some user need only open the AirWatch Agent and then connectivity to the Airwatch console is restored.&amp;nbsp; I'm not sure if this issue stems from the latest Agent version 5.4.1 or IOS 10.2.1 &lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 02 Feb 2017 16:23:44 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849131#M8500</guid>
      <dc:creator>WatsonDoug</dc:creator>
      <dc:date>2017-02-02T16:23:44Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849132#M8501</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Just wondering, do the devices respond to commands properly even though the last seen time is out of date?&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;If you send a query or lock command does it process right away if the device is powered on? If it process the command does it update the last seen time?&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 03 Feb 2017 22:23:06 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849132#M8501</guid>
      <dc:creator>JamesCorrJamesC</dc:creator>
      <dc:date>2017-02-03T22:23:06Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849133#M8502</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;If you are on-prem, please make sure to check that all of your AirWatch services are running on your servers.&amp;nbsp; I have seen this same behavior when the Entity Change Queue Monitor and/or the Cloud Connector services are not running. &lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 15 Feb 2017 18:44:41 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849133#M8502</guid>
      <dc:creator>NPMott</dc:creator>
      <dc:date>2017-02-15T18:44:41Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849134#M8503</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;I am having a similar problem. iOS devices not updating ' Last Seen' . Not responding to Lock commands..&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 07 Apr 2017 13:37:42 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849134#M8503</guid>
      <dc:creator>svizcarra2013</dc:creator>
      <dc:date>2017-04-07T13:37:42Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849135#M8504</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Same issue.&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Tue, 18 Apr 2017 14:03:05 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849135#M8504</guid>
      <dc:creator>RyanAubrey</dc:creator>
      <dc:date>2017-04-18T14:03:05Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849136#M8505</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Have you tried running a Fiddler trace from an iOS device to see where the connectivity might be breaking? When you open the agent you should see the device try to communicate back. If your using a reverse proxy it's possible the issue is there. We have had problems with ASM polices blocking devices from checking in. Since your having this issue with a specific OS platform, it sounds like a fingerprinting issue. &lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;You do not need the agent running in the background for ' last seen'&amp;nbsp; . Last seen is just a ping that AW makes to the device. Do your FW logs show any blocked traffic coming in? &lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Tue, 18 Apr 2017 16:42:32 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849136#M8505</guid>
      <dc:creator>JamieAndersonJa</dc:creator>
      <dc:date>2017-04-18T16:42:32Z</dc:date>
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    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849137#M8506</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Same issue here&lt;/SPAN&gt;&lt;BR /&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Mon, 01 May 2017 22:15:40 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849137#M8506</guid>
      <dc:creator>EdLovato</dc:creator>
      <dc:date>2017-05-01T22:15:40Z</dc:date>
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      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849138#M8507</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;So here's an odd one. I am on 8.4.7 on premise fully. All of a sudden noticed all my iOS devices were failing to report in. Talking to the users they were actively using the devices. Couldn't figure it out after hours communicating with our network team and finding no traffic which was confusing. So I have the agent hidden visually on my iPad's. Pushed an app update to all the devices. And bamn, devices started communicating. Lots of them. Almost like Apple devices will not report a last seen date if there is nothing to do?&lt;/P&gt;&lt;BR /&gt;&lt;P&gt;Thanks.&lt;/P&gt;&lt;BR /&gt;&lt;P&gt;Steve&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 24 Aug 2017 19:36:13 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849138#M8507</guid>
      <dc:creator>syarbrou</dc:creator>
      <dc:date>2017-08-24T19:36:13Z</dc:date>
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    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849139#M8508</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Kind of sounds like a scheduler issue.&amp;nbsp; Go to Groups &amp;amp; Settings &amp;gt; All Settings &amp;gt; Under Admin click on Scheduler &amp;gt; See if any of the tasks are not active.&amp;nbsp; If they are, turn them On and see if that corrects the issue.&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 24 Aug 2017 22:26:47 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849139#M8508</guid>
      <dc:creator>EdLovato</dc:creator>
      <dc:date>2017-08-24T22:26:47Z</dc:date>
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    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849140#M8509</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;Thanks Ed, only ones off are:&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;- MDM Application List Sample&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;- Query Feedback Service&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;- VPP Revoke Licenses&lt;/SPAN&gt;&lt;BR /&gt;&lt;SPAN&gt;- Windows Phone Status Check&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;Do you think those are relevant?&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;Thanks.&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;Steve&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 25 Aug 2017 13:33:10 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849140#M8509</guid>
      <dc:creator>syarbrou</dc:creator>
      <dc:date>2017-08-25T13:33:10Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849141#M8510</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;For me turning on List Sample it started working again.&amp;nbsp; Still have a device or two not checking in anymore and not sure why, but apparently someone thought ' Sample'&amp;nbsp; was a sample job and disabled it.&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;SPAN&gt;Steve&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 13 Oct 2017 13:29:26 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849141#M8510</guid>
      <dc:creator>syarbrou</dc:creator>
      <dc:date>2017-10-13T13:29:26Z</dc:date>
    </item>
    <item>
      <title>Re: Device Check In iOS (not checking in)</title>
      <link>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849142#M8511</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;SPAN&gt;*chuckles* @ ' sample'&amp;nbsp; comment &lt;img class="lia-deferred-image lia-image-emoji" src="https://communities.vmware.com/html/@3CBC42A1E7848F607FD419D398107BF9/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/SPAN&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 13 Oct 2017 14:06:07 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Workspace-ONE-Discussions/Device-Check-In-iOS-not-checking-in/m-p/1849142#M8511</guid>
      <dc:creator>LukeDC</dc:creator>
      <dc:date>2017-10-13T14:06:07Z</dc:date>
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