topic Re: Uneroll Android units without factory reset in Workspace ONE Discussions

Unenroll Android units without factory reset

bjmringerike — Fri, 25 Aug 2023 16:12:28 GMT

Is there any way to allow users to delete the workprofile in their Android units?

We are going to change MDM to Intune and with corporate owned devices, delete or enterprise wipe triggers a factory reset of the unit.

I have changed ownership to private and after that can I delete a unit and no factory reset is triggered.

But we still have to remove then workprofile and we are not allowed to do that:
"Action not allowed"

Is there a setting that allows users to manually delete the work profile?

Re: Uneroll Android units without factory reset

Afshin_Lak — Wed, 23 Aug 2023 13:40:01 GMT

Don't you have this option?

On the device, tap Settings and then Accounts.
If you don't see Accounts, tap Users & accounts.
At the top, tap Remove work profile and then Delete.
If you don't see Remove work profile, tap the account that you want to remove and then Remove account and then OK.
If needed, enter your phone's pattern, PIN, or password.

Re: Uneroll Android units without factory reset

bjmringerike — Wed, 23 Aug 2023 13:48:35 GMT

Yes we have this option but it's blocked

"Action not allowed"

Re: Uneroll Android units without factory reset

Afshin_Lak — Wed, 23 Aug 2023 14:09:58 GMT

And what about this setting? In Android Profile under Restrictions - Allow removing the Android Work Account.

Re: Uneroll Android units without factory reset

bjmringerike — Thu, 24 Aug 2023 05:55:08 GMT

Is this from Google admin account or Workspace one?

Re: Uneroll Android units without factory reset

Afshin_Lak — Fri, 25 Aug 2023 13:30:36 GMT

Workspace ONE UEM.

Re: Uneroll Android units without factory reset

bjmringerike — Fri, 25 Aug 2023 16:04:36 GMT

Ok thanks need tomupgrade we have 12 versions after then newest version