topic Re: Change of MDM in Workspace ONE Discussions

Change of MDM

Belligero89 — Mon, 05 Jun 2023 13:22:50 GMT

Hi All,

I don't think it's possible but are you able to remove a device from WS One without the device factory resetting.

We need to move a large volume of devices to SOTI and I'm hoping I can enroll the device in soti while also being enrolled in WS One. Then unenroll from WS One.

Probably not possible but thought I'd check

Cheers

Re: Change of MDM

vDruid — Mon, 05 Jun 2023 13:43:49 GMT

Hello,

Basically, no, you cannot enroll a device in more than one MDM at a time.

Re: Change of MDM

AnotherRandSA — Mon, 05 Jun 2023 21:31:09 GMT

What kinds of devices? Just mobile devices from Apple or Android, or also computers and other devices?

Re: Change of MDM

Belligero89 — Mon, 05 Jun 2023 21:34:17 GMT

Samsung galaxies only.

If I could unenroll devices without a factory reset I could potentially work around that

But I'll probably just have hardware returned and redeploy.

Re: Change of MDM

AnotherRandSA — Mon, 05 Jun 2023 22:23:09 GMT

Android and Apple devices require resets to be fully enrolled in a new MDM solution. This removes any previous MDM system that was controlling the device before.

Re: Change of MDM

vDruid — Thu, 08 Jun 2023 08:42:36 GMT

Well, this depends on you method of management. If you are in COPE or Work Profile mode, I guess you should be able to perform an Enterprise wipe without factory reset. This will unenroll the device and wipe all enterprise managed things but will keep all personal part off the device.

But If you are in Work Managed Mode, then I don't think you can do without Device Wipe command that will factory reset the smartphone.

You should validate this on a test device.

Re: Change of MDM

AlejandroMarcos — Tue, 13 Jun 2023 14:30:14 GMT

Hi,

Have you reviewed EXODUS? https://www.unisys.com/solutions/modern-device-management/exodus/#deviceAndProgramMigration

Exodus is a tool to migrate devices from one EMM solution to another.
If I am not mistaken, it is necessary that the management of the devices to be migrated is complete, i.e. it is not valid for BYOD devices.

Regards.