https://communities.vmware.com/t5/Workspace-ONE-Discussions/Workspace-one-Device-can-t-reach-WorkspaceOne/m-p/2966582#M18650 <P>Hello everybody,&nbsp;</P><P>I have a problem which I unfortunately do not understand. Therefore, I turn to you here in the forum and hope that someone has already had a similar problem.<BR />We have several managed devices in the company. These are also accessible and you can perform queries.<BR />With a few devices we have the problem that they are not accessible. For this I orient myself by the value: "last seen". If you start a query, nothing happens or you get no feedback. But if you start the hub on the device, the value is updated. If you want to assign a new profile or application to the device, nothing happens again.</P><P>So my question would be, is this a bug and I have to reset the device or possibly a setting that I have to adjust?</P><P>I wish everyone a nice day.</P> Wed, 03 May 2023 11:14:14 GMT SiuLee 2023-05-03T11:14:14Z https://communities.vmware.com/t5/Workspace-ONE-Discussions/Workspace-one-Device-can-t-reach-WorkspaceOne/m-p/2966582#M18650 <P>Hello everybody,&nbsp;</P><P>I have a problem which I unfortunately do not understand. Therefore, I turn to you here in the forum and hope that someone has already had a similar problem.<BR />We have several managed devices in the company. These are also accessible and you can perform queries.<BR />With a few devices we have the problem that they are not accessible. For this I orient myself by the value: "last seen". If you start a query, nothing happens or you get no feedback. But if you start the hub on the device, the value is updated. If you want to assign a new profile or application to the device, nothing happens again.</P><P>So my question would be, is this a bug and I have to reset the device or possibly a setting that I have to adjust?</P><P>I wish everyone a nice day.</P> Wed, 03 May 2023 11:14:14 GMT https://communities.vmware.com/t5/Workspace-ONE-Discussions/Workspace-one-Device-can-t-reach-WorkspaceOne/m-p/2966582#M18650 SiuLee 2023-05-03T11:14:14Z https://communities.vmware.com/t5/Workspace-ONE-Discussions/Workspace-one-Device-can-t-reach-WorkspaceOne/m-p/2966622#M18653 <P>Hi,</P><P>Did you tried this one?</P><P><A href="https://kb.vmware.com/s/article/50115864" target="_blank">https://kb.vmware.com/s/article/50115864</A></P><P>&nbsp;</P> Wed, 03 May 2023 13:49:40 GMT https://communities.vmware.com/t5/Workspace-ONE-Discussions/Workspace-one-Device-can-t-reach-WorkspaceOne/m-p/2966622#M18653 Afshin_Lak 2023-05-03T13:49:40Z