topic Re: Autopilot OOBE Enrollment not working in Workspace ONE Discussions

Autopilot OOBE Enrollment not working

rodderix — Wed, 29 Mar 2023 02:12:11 GMT

Hi. We have a working shared SaaS Environment and already made the AzureAD integration as the documentation says using ONLY the "Airwatch by VMWare" Enterprise APP in the Azure Portal.

We've made all the configurations and pasted the URL's. But when we test, we receive an error "invalid_resource" and Error AADSTS50001 telling that it's not possible to reach the Terms of Use URL. Already double checked the tenant ID, URLs and configurations but to no avail.

Also cannot find a log nowhere in the device as to see the full error message.

Any ideas? Thanks

Re: Autopilot OOBE Enrollment not working

Afshin_Lak — Wed, 29 Mar 2023 07:21:37 GMT

We have the same problem with one of our clients. It seems that the "Airwatch by VMWare" Enterprise APP in the Azure Portal is not working on this Azure tenant. Support cases are ongoing at Microsoft and VMware. I will send an update when I know something more.

Re: Autopilot OOBE Enrollment not working

rodderix — Wed, 29 Mar 2023 09:59:13 GMT

Thanks. We Also opened a support ticket with Vmware but still no news.

Re: Autopilot OOBE Enrollment not working

Phil_Helmling — Tue, 04 Apr 2023 01:30:46 GMT

Your DS Server URL needs to be added to the "Airwatch by VMware" manifest. Feel free to tell GSS that is what you were told or provide me the SR number via direct message and I'll push them in that direction.

Re: Autopilot OOBE Enrollment not working

Phil_Helmling — Tue, 04 Apr 2023 01:31:29 GMT

See my response to Rodderik and feel free to do the same and send me your SR number

Re: Autopilot OOBE Enrollment not working

Afshin_Lak — Tue, 04 Apr 2023 07:11:01 GMT

Thanks Phil.

I think DS Server URL is added to the "Airwatch by VMware" manifest but in our Azure AD tenant the Intune MDM also doesn't work. We await investigation from Microsoft side.

Re: Autopilot OOBE Enrollment not working

Guil_EUC — Fri, 20 Oct 2023 18:41:11 GMT

I'm facing the same problem, I haven't heard back yet from vmware support, they request logs but they don't resolve it.

Re: Autopilot OOBE Enrollment not working

Guil_EUC — Fri, 20 Oct 2023 18:46:35 GMT

Hi Phil,

I added the precise DS server URL in the "Airwatch by VMware" manifest. but failure continues