topic Re: Product Provisioning - Product on Android Rugged Staying In Delivered in Workspace ONE Discussions

Product Provisioning - Product on Android Rugged Staying In Delivered

MattDare — Tue, 03 Dec 2019 15:06:32 GMT

We have rolled out an update to an Enterprise App via Product Provisioning to around 3000 devices. In the main the upgrade has gone fine, we are seeing a few devices where they are sitting in a Delivered state, the device is online and responding to Query's fine.
We have tried the following
' Force Reprocess'
' Reboot then a Force Reprocess'

But the job moves from Queued to Delivered but no further. I see the definition of ' Delivered' is that the ' Job initially delivered to device database' .

Any thoughts please?

Re: Product Provisioning - Product on Android Rugged Staying In Delivered

chengtmskcc — Wed, 04 Dec 2019 03:47:43 GMT

I'm in a similar boat where we push app from managed play store and also have a product configured to ensure it's not optimized for the battery as it's a medical app. I was told this is only possible if the app is uploaded as .APK. I suppose this is the same for you?

Re: Product Provisioning - Product on Android Rugged Staying In Delivered

MattDare — Wed, 04 Dec 2019 09:16:41 GMT

We are pushing out an APK....like we say, 90%+ have gone fine - we have a few ' stragglers' sitting in this Delivered state......it would be nice if we could get them over the line