article How to troubleshoot Location Based Printing in Horizon Documents https://communities.vmware.com/t5/Horizon-Documents/How-to-troubleshoot-Location-Based-Printing/ta-p/2796921 <HTML><HEAD></HEAD><BODY><H1><SPAN style="font-size: 10pt;">I'll update this document as people ask more questions about it but this is the beginning of how you troubleshoot LBP and ThinPrint issues.</SPAN></H1><H1>Troubleshooting</H1><P class="MsoNormal">Open a command prompt and go to this directory: C:\Program Files\VMWare\VMWare Tools\</P><P class="MsoNormal">From within that directory run these commands:</P><P class="MsoNormal"><STRONG>tpautoconnect.exe –d all</STRONG></P><UL><LI>This will delete all printers created by ThinPrint</LI></UL><P class="MsoNormal"><STRONG>tpautoconnect.exe –v –i vmware –a COM1 –F 30</STRONG></P><UL><LI>This command is the same command that is run by the TP process, the only difference is that instead of running the process with the quiet flag (-q) we want to run it in verbose mode (-v).&nbsp; This will help us see if there are any errors.</LI></UL><H2>Common Errors</H2><P class="MsoNormal">“Can’t get Client Name” – This error most likely means that the Group Policy is not taking affect.</P><P class="MsoNormal">“No suitable client protocol found.” – This error can be ignored, following this error you should see your printers map.</P></BODY></HTML> Wed, 11 Jan 2012 15:49:38 GMT gunnarb 2012-01-11T15:49:38Z How to troubleshoot Location Based Printing https://communities.vmware.com/t5/Horizon-Documents/How-to-troubleshoot-Location-Based-Printing/ta-p/2796921 <HTML><HEAD></HEAD><BODY><H1><SPAN style="font-size: 10pt;">I'll update this document as people ask more questions about it but this is the beginning of how you troubleshoot LBP and ThinPrint issues.</SPAN></H1><H1>Troubleshooting</H1><P class="MsoNormal">Open a command prompt and go to this directory: C:\Program Files\VMWare\VMWare Tools\</P><P class="MsoNormal">From within that directory run these commands:</P><P class="MsoNormal"><STRONG>tpautoconnect.exe –d all</STRONG></P><UL><LI>This will delete all printers created by ThinPrint</LI></UL><P class="MsoNormal"><STRONG>tpautoconnect.exe –v –i vmware –a COM1 –F 30</STRONG></P><UL><LI>This command is the same command that is run by the TP process, the only difference is that instead of running the process with the quiet flag (-q) we want to run it in verbose mode (-v).&nbsp; This will help us see if there are any errors.</LI></UL><H2>Common Errors</H2><P class="MsoNormal">“Can’t get Client Name” – This error most likely means that the Group Policy is not taking affect.</P><P class="MsoNormal">“No suitable client protocol found.” – This error can be ignored, following this error you should see your printers map.</P></BODY></HTML> Wed, 11 Jan 2012 15:49:38 GMT https://communities.vmware.com/t5/Horizon-Documents/How-to-troubleshoot-Location-Based-Printing/ta-p/2796921 gunnarb 2012-01-11T15:49:38Z