topic Re: Agent Upgrade Not Available in Horizon Desktops and Apps

Agent Upgrade Not Available

DSulak — Mon, 23 Jan 2023 16:09:51 GMT

I've just upgraded to Horizon v2212 and I now see an option to upgrade the agent on desktops, but it is grayed out. Under my product licensing the agent auto upgrade feature is disabled. Is this a separate add-on? We are licensed for Horizon Standard 8. What level of license would we need? (Enterprise, Advanced, etc.)

Re: Agent Upgrade Not Available

Mickeybyte — Mon, 23 Jan 2023 16:27:54 GMT

@DSulak

I've heard about it, and it seems to be a beta feature that you need to be enrolled in. Not sure yet how to get enrolled however... I haven't been able to test the new version in my lab until now.

Re: Agent Upgrade Not Available

mlag — Wed, 15 Feb 2023 15:24:31 GMT

Did anybody find out how to activate the feature? I have got Horizon Enterprise licence, but the feature is disabled altough.

Re: Agent Upgrade Not Available

RobinHarmsen — Wed, 08 Mar 2023 19:07:34 GMT

Anyone has an update?
Or will I need to ask our TAM or Support?

Re: Agent Upgrade Not Available

tor_s_eilertsen — Wed, 15 Mar 2023 15:31:31 GMT

Anyone found a sly roundabout way to make this work?

//dr.no

Re: Agent Upgrade Not Available

yukiafronia — Thu, 16 Mar 2023 09:10:42 GMT

Sorry, which function are you referring to?
I would like to know too, so please post a screenshot of the entire screen.

Re: Agent Upgrade Not Available

yukiafronia — Thu, 16 Mar 2023 14:49:22 GMT

@DSulak @tor_s_eilertsen @RobinHarmsen @mlag @Mickeybyte

I asked the VMware representative.
They have a license called Horizon Plus.
It seems that if you don't purchase a license called Horizon Plus, it will not be activated in the first place.

The Horizon Agent auto-upgrade feature is only available for
Full clone and manual desktop pools are the only ones that can use the automatic upgrade feature of the Horizon Agent.

If you are satisfied, close it.

Thanks.

Re: Agent Upgrade Not Available

KKrisdal — Wed, 10 May 2023 07:56:12 GMT

Even though i have the VMware Horizon Universal and the feature is unlocked under licensing tab.

I don`t get it to work Even if a create a new pool the function does not activate.. Will do some more Research.

Re: Agent Upgrade Not Available

mlag — Wed, 10 May 2023 11:14:45 GMT

Yes, I also was not able to use the feature until now - tried everything I could think of, tho.

Re: Agent Upgrade Not Available

JanBolk — Tue, 15 Aug 2023 08:34:31 GMT

Hello,

do you find a way to enable the feature?

Re: Agent Upgrade Not Available

NickTT — Tue, 15 Aug 2023 14:20:13 GMT

We upgraded to the the PLUS license and have the required license... however it still shows it needs to be enabled but doesn't say how or where. We only use Manual Desktop Pools. Any info on how to enable this?

Re: Agent Upgrade Not Available

KKrisdal — Wed, 16 Aug 2023 05:41:16 GMT

It's a beta function. I got instructions from VMware support but I did not implement it since it's a beta function. You have to alter som config in Adam database.

Re: Agent Upgrade Not Available

alexramos123 — Wed, 23 Aug 2023 11:45:30 GMT

I was also getting the same issue. However, I was able to solve it through this guide.

Re: Agent Upgrade Not Available

noodleNT — Sat, 19 Aug 2023 01:10:01 GMT

Funny link there @alexramos123