https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-launch-from-Pool-for-user-Assigned-machine-is/m-p/2959232#M98878 <P>1. Have you confirmed the user is entitled to use the Pool?</P><P>2. What type of client device are you using? Have you checked that you can ping the FQDN of the Broker from this client device - I guess you have as the Broker is stating the message above;</P><P>3. Is the client device time sync'd to within 5mins of your Horizon infra time?</P><P>4. When was the last time the broker was rebooted?&nbsp; Take a look at the Broker and Client logs to see what happens around the time you connect.</P><P>5. Check view versions as stated in previous post as I've experienced funnies when my Agent and Clients have been mismatched.</P> Wed, 15 Mar 2023 09:15:26 GMT jc296 2023-03-15T09:15:26Z https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-launch-from-Pool-for-user-Assigned-machine-is/m-p/2959043#M98872 <P>Dears</P><P>&nbsp;&nbsp; i have horizon7.13.2 environment, some users get the following error :</P><P>Unable to launch from Pool ****** for user ***** Assigned machine ***** is unavailable</P><P>while the machine status on the connection server is "Available" and vmware tools and horizon agent are running on this machine, any ideas ??</P><P>Najeeb</P> Tue, 14 Mar 2023 08:07:15 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-launch-from-Pool-for-user-Assigned-machine-is/m-p/2959043#M98872 PCMA_IT 2023-03-14T08:07:15Z https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-launch-from-Pool-for-user-Assigned-machine-is/m-p/2959216#M98875 <P>1. check compatibility of horizon and vSphere that you are using.</P><P>2. check actual state of&nbsp; VM from vCenter server, are you able to ping VM from outside</P><P>3. After reset of VM , are you able to connect ?</P><P>4. Have you made any changes recently ? on connection servers ?</P><P>5. Do you see any more error on Horizon view events tabs ?</P><P>6. is VMware tools upto date ?</P><P>&nbsp;</P> Wed, 15 Mar 2023 06:56:18 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-launch-from-Pool-for-user-Assigned-machine-is/m-p/2959216#M98875 memaad 2023-03-15T06:56:18Z https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-launch-from-Pool-for-user-Assigned-machine-is/m-p/2959232#M98878 <P>1. Have you confirmed the user is entitled to use the Pool?</P><P>2. What type of client device are you using? Have you checked that you can ping the FQDN of the Broker from this client device - I guess you have as the Broker is stating the message above;</P><P>3. Is the client device time sync'd to within 5mins of your Horizon infra time?</P><P>4. When was the last time the broker was rebooted?&nbsp; Take a look at the Broker and Client logs to see what happens around the time you connect.</P><P>5. Check view versions as stated in previous post as I've experienced funnies when my Agent and Clients have been mismatched.</P> Wed, 15 Mar 2023 09:15:26 GMT https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-launch-from-Pool-for-user-Assigned-machine-is/m-p/2959232#M98878 jc296 2023-03-15T09:15:26Z