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    <title>topic Re: Unable to create desktop pools after update in Horizon Desktops and Apps</title>
    <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957576#M98807</link>
    <description>&lt;P&gt;Thanks for the reply.&amp;nbsp;&lt;/P&gt;&lt;P&gt;There was indeed no default key provider set. But I am a bit confused on how to set this up.&lt;/P&gt;&lt;P&gt;When adding a standard key provider, tis this connected to the KMS server runnig the volume activation services?&lt;/P&gt;&lt;P&gt;We have a desktop pool with MAK key's that work fine (the desktops are dedicated). I was told when using a floating desktop pool it is not reccomended to use MAK.&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Fri, 03 Mar 2023 08:15:56 GMT</pubDate>
    <dc:creator>pieterjanheyse</dc:creator>
    <dc:date>2023-03-03T08:15:56Z</dc:date>
    <item>
      <title>Unable to create desktop pools after update</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957290#M98794</link>
      <description>&lt;DIV class=""&gt;&lt;DIV&gt;After upgrading our Horizon platform to the lastest version (2212), we are now unable to make desktop pools. We're getting the following error on the desktop pool page:&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV&gt;Error during Provisioning Cloning of VM 1-vd-a-w11-001 has failed: Fault type is UNKNOWN_FAULT_FATAL - Please check the KMServers. None is available.&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;And in the events we see:&lt;/DIV&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV&gt;Provisioning error occurred for Machine 1-vd-a-w11-001: Resync operation failed.&lt;/DIV&gt;&lt;/DIV&gt;&lt;DIV class=""&gt;&lt;DIV&gt;&amp;nbsp;&lt;/DIV&gt;&lt;DIV&gt;Any ideas?&lt;/DIV&gt;&lt;/DIV&gt;</description>
      <pubDate>Wed, 01 Mar 2023 18:07:01 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957290#M98794</guid>
      <dc:creator>pieterjanheyse</dc:creator>
      <dc:date>2023-03-01T18:07:01Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to create desktop pools after update</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957353#M98797</link>
      <description>&lt;P&gt;Possibly an issue with TPM. Windows 11 requires vTPM on the VMs and we also need to add Key Provider on vCenter. Please see&amp;nbsp;&lt;A href="https://core.vmware.com/resource/windows-11-support-vsphere#section1" target="_blank"&gt;https://core.vmware.com/resource/windows-11-support-vsphere#section1&lt;/A&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 02 Mar 2023 00:01:13 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957353#M98797</guid>
      <dc:creator>Jubish-Jose</dc:creator>
      <dc:date>2023-03-02T00:01:13Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to create desktop pools after update</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957576#M98807</link>
      <description>&lt;P&gt;Thanks for the reply.&amp;nbsp;&lt;/P&gt;&lt;P&gt;There was indeed no default key provider set. But I am a bit confused on how to set this up.&lt;/P&gt;&lt;P&gt;When adding a standard key provider, tis this connected to the KMS server runnig the volume activation services?&lt;/P&gt;&lt;P&gt;We have a desktop pool with MAK key's that work fine (the desktops are dedicated). I was told when using a floating desktop pool it is not reccomended to use MAK.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 03 Mar 2023 08:15:56 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957576#M98807</guid>
      <dc:creator>pieterjanheyse</dc:creator>
      <dc:date>2023-03-03T08:15:56Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to create desktop pools after update</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957813#M98813</link>
      <description>&lt;P&gt;The error message suggests that there may be an issue with the Horizon Connection Server or the vCenter Server. Here are some steps you can take to troubleshoot the issue:&lt;/P&gt;&lt;OL&gt;&lt;LI&gt;&lt;P&gt;Check the Horizon Connection Server logs: Go to the Horizon Connection Server that is managing the desktop pool, and check the logs located in C:\ProgramData\VMware\VDM\logs\debug. Look for any errors or warnings related to the desktop pool provisioning process.&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;Check the vCenter Server logs: Go to the vCenter Server that manages the ESXi host, and check the logs located in /var/log/vmware/vpxd. Look for any errors or warnings related to the desktop pool provisioning process.&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;Verify vCenter Server availability: Make sure that the vCenter Server is online and reachable. You can try to ping the vCenter Server from the Horizon Connection Server to verify connectivity.&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;Verify vCenter Server credentials: Make sure that the vCenter Server credentials provided in the Horizon Connection Server configuration are correct and have sufficient permissions to manage the ESXi host.&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;Verify the vSphere API endpoint: Verify that the vSphere API endpoint is accessible from the Horizon Connection Server. You can test this by using a web browser to access the following URL: https://&amp;lt;vcenter-server&amp;gt;/mob. If you are able to access the URL and see a web page, then the vSphere API endpoint is accessible.&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;Restart the Horizon Connection Server: Try restarting the Horizon Connection Server to see if it resolves the issue.&lt;/P&gt;&lt;/LI&gt;&lt;LI&gt;&lt;P&gt;Contact VMware support: If the issue persists after trying the above steps, contact VMware support for further assistance.&lt;/P&gt;&lt;/LI&gt;&lt;/OL&gt;</description>
      <pubDate>Sat, 04 Mar 2023 23:49:14 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957813#M98813</guid>
      <dc:creator>adanmohamed2018</dc:creator>
      <dc:date>2023-03-04T23:49:14Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to create desktop pools after update</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957848#M98814</link>
      <description>&lt;P&gt;Is the cloning method correct for instant cloning?&lt;/P&gt;&lt;P&gt;What did you do before the error occurred, like Windows update on the master VM?&lt;/P&gt;&lt;P&gt;Which button do I select in the Horizon Console to reproduce the error?&lt;/P&gt;&lt;P&gt;If you can reproduce the error, please get the date and time the error occurred and the debug log from C:\ProgramData\VMware\VDM\logs\debug&lt;/P&gt;&lt;P&gt;If you have time, I will take a look.&lt;/P&gt;</description>
      <pubDate>Sun, 05 Mar 2023 15:32:06 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957848#M98814</guid>
      <dc:creator>yukiafronia</dc:creator>
      <dc:date>2023-03-05T15:32:06Z</dc:date>
    </item>
    <item>
      <title>Re: Unable to create desktop pools after update</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957876#M98817</link>
      <description>&lt;P&gt;The Key Management Server is used for encrypting the VM when Windows 11 is used. No need to set up activation etc. You can add a dummy KMS from the vSpehre console. It just checks whether there is a KMS setup. Check this doc where it shows the steps in a video:&amp;nbsp;&lt;A href="https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.security.doc/GUID-78DD547A-6FFC-49F1-A5F2-ECD7507EE835.html" target="_blank"&gt;https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.security.doc/GUID-78DD547A-6FFC-49F1-A5F2-ECD7507EE835.html&lt;/A&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sun, 05 Mar 2023 22:33:54 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/Unable-to-create-desktop-pools-after-update/m-p/2957876#M98817</guid>
      <dc:creator>Jubish-Jose</dc:creator>
      <dc:date>2023-03-05T22:33:54Z</dc:date>
    </item>
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