topic Re: UAG V20.12, connection server Down in Horizon Desktops and Apps

UAG V20.12, connection server Down

chrisb1980 — Thu, 28 Oct 2021 08:19:54 GMT

Hi I'm looking for some help, My connection server is red / down.

No changes have been made and the Thumb print is correct, its been rebooted and I cant find any logs to indicate what's happened.

its sits in our DMZ and no firewall changes have been made.

thanks

Chris

Re: UAG V20.12, connection server Down

SurajRoy — Thu, 28 Oct 2021 11:13:16 GMT

Hello Chris,

Could you please upload the UAG log bundle.

Re: UAG V20.12, connection server Down

sjesse — Thu, 28 Oct 2021 12:02:42 GMT

You really should open an SR if you have support, this type of issue is best to have support go through the logs, as they deal with this issue alot. There are many things you need to look at and the log bundles are going to share alot of information you may not want shared online.

Re: UAG V20.12, connection server Down

i4steck — Tue, 02 Nov 2021 12:09:43 GMT

we had the same Problem.
The problem could be traced back to a DNS problem. After research, it came out that .local addresses cannot be resolved. KB from VMware has been published.
We have now used other names for the servers without .local.
The connection server was online again immediately. We had not made any changes for about 8 months and suddenly nothing worked.

Re: UAG V20.12, connection server Down

SurajRoy — Tue, 02 Nov 2021 13:12:48 GMT

It is the latest photonOS behavior.

if the connection server FQDN is .local we have 2 options.

Use IP address of Connection server instead of FQDN

OR use FQDN and add details under Host Entry under Edge settings > More info