Removing Hidden NW Card Results in Agent Unreachable

Frederick0075 — Tue, 03 Aug 2021 08:11:50 GMT

I have a Instant Clone VM that intermittently loses its Network Adapter ( VMXNET3 ). The IC Pool is setup as dedicated and OS Disks are set to never refresh. I found that there was a Hidden Intel 82574 NW adapter that I removed from the config and rebooted the VM. Now the Agent has become unreachable from Connection server, but I can ping to and from VM to connection server. From the debug logs I noted the following Key change requests that fail. Any ideas ?

2021-08-02T14:55:35.572+02:00 INFO (2A28-298C) <Thread-3> [AgentJmsConfig] Attempting to securely pair agent for JMS communication
2021-08-02T14:55:35.572+02:00 DEBUG (2A28-298C) <Thread-3> [AgentMessageSecurityHandler] Configuring message security (ENHANCED).
2021-08-02T14:55:35.619+02:00 DEBUG (2A28-298C) <Thread-3> [BrokerUpdateUtility] Published CHANGEKEY request
2021-08-02T14:55:50.641+02:00 DEBUG (2A28-298C) <Thread-3> [BrokerUpdateUtility] Timeout waiting for success response
2021-08-02T14:56:03.978+02:00 DEBUG (0B68-1A38) <Session Poll Thread> [wsnm_xmlapi] SessionIdleHandler() thread poll running
2021-08-02T14:56:04.398+02:00 DEBUG (0B68-0BE8) <TimerService> [ws_perfmon] System CPU use: 3%
2021-08-02T14:56:04.398+02:00 DEBUG (0B68-0BE8) <TimerService> [ws_perfmon] Physical memory use: 28%
2021-08-02T14:56:10.658+02:00 DEBUG (2A28-298C) <Thread-3> [BrokerUpdateUtility] Published CHANGEKEY request
2021-08-02T14:56:25.674+02:00 DEBUG (2A28-298C) <Thread-3> [BrokerUpdateUtility] Timeout waiting for success response

and

2021-08-02T14:55:34.557+02:00 INFO (2A28-2AF4) <Main Thread> [wsnm_jms] Instant Clones agent has completed customization
2021-08-02T14:55:35.354+02:00 INFO (2A28-1B4C) <MessageFrameWorkDispatch> [MessageFrameWork] coregate 'KeyVault' opened
2021-08-02T14:55:35.572+02:00 INFO (2A28-298C) <Thread-3> [AgentJmsConfig] Attempting to securely pair agent for JMS communication
2021-08-02T14:57:35.758+02:00 FATAL (2A28-1980) <6528> [wsnm_jms] The JVM has exited with code 6
2021-08-02T14:57:35.758+02:00 INFO (2A28-210C) <javabridge> [ws_java_bridgeDLL] The View JavaBridge hosted service subsystem has stopped
2021-08-02T14:57:35.758+02:00 INFO (2A28-210C) <javabridge> [ws_java_bridgeDLL] The View JavaBridge hosted service subsystem has stopped
2021-08-02T14:57:36.284+02:00 INFO (0B68-1958) <JavaBridge> [wsnm_jmsbridge] wsnm_jms died, restarting in a minute

Re: Removing Hidden NW Card Results in Agent Unreachable

SurajRoy — Tue, 03 Aug 2021 13:36:22 GMT

For Manual machine there is a solution - Remove VM from vCenter inventory and add back to VC and then add to manual pool.

For Instant clone, I would recommend to check if the hidden adapter is found under Master Image and then remove the master from VC inventory and add back and take new snapshot and push the image.

Re: Removing Hidden NW Card Results in Agent Unreachable

Frederick0075 — Mon, 13 Sep 2021 07:32:29 GMT

Thanks. Decided to redeploy off a new Pool based on the Update Master Image

topic Re: Removing Hidden NW Card Results in Agent Unreachable in Horizon Desktops and Apps

Removing Hidden NW Card Results in Agent Unreachable

Re: Removing Hidden NW Card Results in Agent Unreachable

Re: Removing Hidden NW Card Results in Agent Unreachable