topic Stuck on Windows 10 Sign out screen in Horizon Desktops and Apps

Stuck on Windows 10 Sign out screen

fcbha — Wed, 14 Jul 2021 14:32:47 GMT

When a user signs out of their VDI environment they get stuck on the blue windows signing out screen. The user has to force the physical computer to shut down and restart and I have to restart the virtual machine. Has anyone experienced this issue?

Re: Stuck on Windows 10 Sign out screen

SurajRoy — Wed, 14 Jul 2021 15:16:10 GMT

What type of agent machines are these:

Linked Clone / Instant Clone
Floating or persistent
Are you using any kind of profile management like UEM / Persona or Persistent disk
Did you optimized the Master image?
Are you able to reproduce the issue if you login directly to agent machine via vCenter console using Domain User account or Local admin account?

Re: Stuck on Windows 10 Sign out screen

fcbha — Wed, 14 Jul 2021 15:31:39 GMT

Instant clone
persistent disk
We are not currently using DEM or Persona
The master image was optimized
If I log into vCenter and do a sign out it works perfectly fine
We have the client installed on physical machines and we created the following shell to launch the client when a user logs in.

"C:\Program Files (x86)\VMWare\VMWare Horizon View Client\vmware-view.exe" -serverURL https://uag.xxxxx.org -unattended -desktopName MHC -loginAsCurrentUser true shutdown

Re: Stuck on Windows 10 Sign out screen

SurajRoy — Wed, 14 Jul 2021 16:52:40 GMT

Can you confirm if it is Instant Clone with persistent disk or Linked clone with Persistent disk.

Here we are using persistent disk to save users profile. What if we rename the profile and then login to the same agent machine. Does it exhibit the same behavior?

Re: Stuck on Windows 10 Sign out screen

fcbha — Wed, 14 Jul 2021 17:29:17 GMT

We are using instant clones with persistent disk. Same result with different profile.

Re: Stuck on Windows 10 Sign out screen

SurajRoy — Wed, 14 Jul 2021 21:01:49 GMT

Did you check the agent logs and windows event viewer for any unusual events.