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  <channel>
    <title>topic VMware Integrated Printing and Linux based (IGEL) CUPS printer issues in Horizon Desktops and Apps</title>
    <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810690#M92247</link>
    <description>&lt;P&gt;Hi All,&lt;/P&gt;&lt;P&gt;We are running the very latest Horizon 8 (2006) environment and as a result we are forced to use VMware Integrated Printing... the older method has been removed altogether.&lt;/P&gt;&lt;P&gt;However, when we configure a CUPS printer (using the PPD that belongs to that printer model) on an IGEL OS thin-client the printer is visible in VDI as expected, but with some problems:&lt;/P&gt;&lt;P&gt;1. Clicking "Printer Properties" will throw the following error&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="intregrated-printing-cups.png" style="width: 985px;"&gt;&lt;img src="https://communities.vmware.com/t5/image/serverpage/image-id/84778iDB9C3EEE1AA6524C/image-size/large/is-moderation-mode/true?v=v2&amp;amp;px=999" role="button" title="intregrated-printing-cups.png" alt="intregrated-printing-cups.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;2. Users are reporting printing issues with only black/white available and issues selecting proper paper sizes etc&lt;/P&gt;&lt;P&gt;Googling the error message i can't find any results. VMware documentation states Linux is supported, but i have a hard time figuring out what to expect.&amp;nbsp;&lt;/P&gt;&lt;P&gt;In contrast: When a windows Horizon client connects to the environment and it has a local printer installed, the printer is visible and using the VMware Universal EMF Driver. Everything works without any errors popping up.&lt;/P&gt;&lt;P&gt;Am i doing something wrong? Is it not yet fully supported under Linux? Any suggestions?&lt;/P&gt;&lt;P&gt;Thanks!&lt;/P&gt;</description>
    <pubDate>Wed, 18 Nov 2020 17:04:34 GMT</pubDate>
    <dc:creator>skinnieh</dc:creator>
    <dc:date>2020-11-18T17:04:34Z</dc:date>
    <item>
      <title>VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810690#M92247</link>
      <description>&lt;P&gt;Hi All,&lt;/P&gt;&lt;P&gt;We are running the very latest Horizon 8 (2006) environment and as a result we are forced to use VMware Integrated Printing... the older method has been removed altogether.&lt;/P&gt;&lt;P&gt;However, when we configure a CUPS printer (using the PPD that belongs to that printer model) on an IGEL OS thin-client the printer is visible in VDI as expected, but with some problems:&lt;/P&gt;&lt;P&gt;1. Clicking "Printer Properties" will throw the following error&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="intregrated-printing-cups.png" style="width: 985px;"&gt;&lt;img src="https://communities.vmware.com/t5/image/serverpage/image-id/84778iDB9C3EEE1AA6524C/image-size/large/is-moderation-mode/true?v=v2&amp;amp;px=999" role="button" title="intregrated-printing-cups.png" alt="intregrated-printing-cups.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;2. Users are reporting printing issues with only black/white available and issues selecting proper paper sizes etc&lt;/P&gt;&lt;P&gt;Googling the error message i can't find any results. VMware documentation states Linux is supported, but i have a hard time figuring out what to expect.&amp;nbsp;&lt;/P&gt;&lt;P&gt;In contrast: When a windows Horizon client connects to the environment and it has a local printer installed, the printer is visible and using the VMware Universal EMF Driver. Everything works without any errors popping up.&lt;/P&gt;&lt;P&gt;Am i doing something wrong? Is it not yet fully supported under Linux? Any suggestions?&lt;/P&gt;&lt;P&gt;Thanks!&lt;/P&gt;</description>
      <pubDate>Wed, 18 Nov 2020 17:04:34 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810690#M92247</guid>
      <dc:creator>skinnieh</dc:creator>
      <dc:date>2020-11-18T17:04:34Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810819#M92256</link>
      <description>&lt;P&gt;Linux is supported in Horizon 8(2006). To start investigation for your issue, could you please help us to understand more?&lt;/P&gt;&lt;P&gt;1. the printer model info? the printer driver info?&lt;/P&gt;&lt;P&gt;2. the agent OS version?&lt;/P&gt;&lt;P&gt;3. have you tried other printer with the same IGEL client? Result?&lt;/P&gt;&lt;P&gt;4. have you tried Horizon fat Linux client with the same printer? Result?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Thu, 19 Nov 2020 03:33:10 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810819#M92256</guid>
      <dc:creator>ofox</dc:creator>
      <dc:date>2020-11-19T03:33:10Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810830#M92257</link>
      <description>&lt;P class="p1"&gt;Could you please help collect the latest logs for both linux client and windows agent?&lt;/P&gt;&lt;P class="p1"&gt;&lt;STRONG&gt;Windows Agent&lt;/STRONG&gt;&lt;/P&gt;&lt;OL class="ol1"&gt;&lt;LI&gt;Set verbose loglevel in registry&lt;/LI&gt;&lt;/OL&gt;&lt;P class="p1"&gt;&amp;nbsp; &amp;nbsp; Please set on agent side as below:&lt;/P&gt;&lt;P class="p1"&gt;&amp;nbsp; &amp;nbsp; Computer\HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VDM\PrintRedir&lt;/P&gt;&lt;P class="p1"&gt;&amp;nbsp; &amp;nbsp; LogLevel&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; REG_SZ&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; verbose&lt;/P&gt;&lt;P class="p1"&gt;2. Collate print-*.logs in folder C:\ProgramData\VMware\VDM\logs&lt;/P&gt;&lt;P class="p1"&gt;&lt;STRONG&gt;Linux client:&lt;/STRONG&gt;&lt;/P&gt;&lt;OL class="ol1"&gt;&lt;LI&gt;Set verbose log level, run following command in the terminal, please create the folder if&amp;nbsp; .vmware does not exist&lt;/LI&gt;&lt;/OL&gt;&lt;P class="p1"&gt;&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;/SPAN&gt;echo "print-client.logLevel=verbose"&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;&amp;gt;&amp;gt; ~/.vmware/config&lt;/P&gt;&lt;P class="p1"&gt;&amp;nbsp;2. Collect vmware-print*.log&lt;SPAN class="Apple-converted-space"&gt;&amp;nbsp; &lt;/SPAN&gt;in folder /tmp/vmware-&amp;lt;username&amp;gt;&lt;/P&gt;&lt;P class="p1"&gt;You need reconnect the desktop after all loglevels are set. And better clear the log folder before reproduce the issue&lt;/P&gt;&lt;P class="p1"&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Thu, 19 Nov 2020 05:14:13 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810830#M92257</guid>
      <dc:creator>Caixia</dc:creator>
      <dc:date>2020-11-19T05:14:13Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810914#M92267</link>
      <description>&lt;P&gt;Hi Both,&lt;/P&gt;&lt;P&gt;Thanks for the quick reply. I have created the logs, but i am not allowed to attach it to this thread (valid types are only jpg, gif, png, pdf, pptx). How can i send them to you? Or do you want me to post a specific portion of the logs here?&lt;/P&gt;&lt;P&gt;Printer Model Info = Xerox WorkCentre 7845&lt;BR /&gt;Agent OS Version =&amp;nbsp;&lt;SPAN&gt;Windows 10 Enterprise 1909 (running Horizon 8 2006)&lt;BR /&gt;Tried other printer = Yes. Result is the same (tried other CUPS printers already embedded in IGEL OS)&lt;BR /&gt;Tried Horizon Fat Linux = No. The IGEL OS version is 11.04.140 and is the only build to include Horizon Client 2006.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 19 Nov 2020 11:00:41 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2810914#M92267</guid>
      <dc:creator>skinnieh</dc:creator>
      <dc:date>2020-11-19T11:00:41Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811204#M92281</link>
      <description>&lt;P&gt;Hi skinnieh,&lt;/P&gt;&lt;P&gt;The community web should allow attach zip files. just as this thread. &lt;A href="https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMWare-Integrated-Printing-not-working-Horizon-7-12/m-p/2296478" target="_blank"&gt;https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMWare-Integrated-Printing-not-working-Horizon-7-12/m-p/2296478&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Or you can send the logs to my email&amp;nbsp;&lt;A href="mailto:caixiabai@gmail.com" target="_blank"&gt;caixiabai@gmail.com&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Fri, 20 Nov 2020 02:39:31 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811204#M92281</guid>
      <dc:creator>Caixia</dc:creator>
      <dc:date>2020-11-20T02:39:31Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811320#M92284</link>
      <description>&lt;P&gt;Just emailed it to you. Thanks in advance.&lt;/P&gt;</description>
      <pubDate>Fri, 20 Nov 2020 12:20:12 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811320#M92284</guid>
      <dc:creator>skinnieh</dc:creator>
      <dc:date>2020-11-20T12:20:12Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811812#M92302</link>
      <description>&lt;P&gt;Hi skinnieh,&lt;/P&gt;&lt;P&gt;Just checked the logs, seems there is some error when get PPD content in thin-client side.&lt;/P&gt;&lt;P&gt;Could you help to check these things?&lt;/P&gt;&lt;P&gt;1. there are ppd files in path /etc/cups/ppd and the content is correct and not empty.&lt;/P&gt;&lt;P&gt;2. there is a prlinuxcupsppd file in both /usr/bin and /usr/lib/cupsPPD path.&lt;/P&gt;&lt;P&gt;If 1 doesn't exist, it should be printer installer problem. U can reinstall the printer drivers.&lt;/P&gt;&lt;P&gt;If the 1 do exist but 2 doesn't. there is a great possibility that integrated-printing-setup.sh doesn't execute correct.&lt;/P&gt;&lt;P&gt;you can manual try it with this command in terminal: cd /usr/lib/vmware/view/integratedPrinting; sudo ./integrated-printing-setup.sh -i. Then reconnect the session and check the printers.&lt;/P&gt;&lt;P&gt;Thanks&lt;/P&gt;</description>
      <pubDate>Mon, 23 Nov 2020 02:52:54 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811812#M92302</guid>
      <dc:creator>Caixia</dc:creator>
      <dc:date>2020-11-23T02:52:54Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811900#M92305</link>
      <description>&lt;P&gt;Hi Caxia,&lt;/P&gt;&lt;P&gt;#1 was popluated fine&lt;/P&gt;&lt;P&gt;#2 seemed to be the problem!&lt;/P&gt;&lt;P&gt;Ran chmod 755 on integrated-printing-setup.sh and ran it&amp;nbsp;./integrated-printing-setup.sh -i&lt;BR /&gt;Now when i log on and check the printer the error message is gone when clicking Printer Properties and the printer window now looks like this:&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="integrated-printing-cups-better.png" style="width: 463px;"&gt;&lt;img src="https://communities.vmware.com/t5/image/serverpage/image-id/84888i070A065D8410A4AF/image-size/large/is-moderation-mode/true?v=v2&amp;amp;px=999" role="button" title="integrated-printing-cups-better.png" alt="integrated-printing-cups-better.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="integrated-printing-cups-better2.png" style="width: 463px;"&gt;&lt;img src="https://communities.vmware.com/t5/image/serverpage/image-id/84890i50F52890B4061FF4/image-size/large/is-moderation-mode/true?v=v2&amp;amp;px=999" role="button" title="integrated-printing-cups-better2.png" alt="integrated-printing-cups-better2.png" /&gt;&lt;/span&gt;&lt;/P&gt;&lt;P&gt;Is this the expected behavior? Especially the model and driver fields, are they correct?&lt;/P&gt;&lt;P&gt;And if this is all correct, should i concern myself with setting paper sizes and whatnot (it requires administrator privileges), or is that not necessary with this integrated printing / ppd configuration?&lt;/P&gt;&lt;P&gt;Thanks a lot!&lt;/P&gt;</description>
      <pubDate>Mon, 23 Nov 2020 12:43:33 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2811900#M92305</guid>
      <dc:creator>skinnieh</dc:creator>
      <dc:date>2020-11-23T12:43:33Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2812080#M92310</link>
      <description>&lt;P&gt;Hi skinnieh,&lt;/P&gt;&lt;P&gt;The printer seems correct, including the driver.&lt;/P&gt;&lt;P&gt;I think the attached printer properties pages is from control panel. Here need admin privileges since you are joined&amp;nbsp; with non-admin user. However, there is no need to change the printer settings here since apps still use old setting in most of the times.&lt;/P&gt;&lt;P&gt;So the recommend method is change the printer setting when you do really printing.&lt;/P&gt;&lt;P&gt;Thanks.&lt;/P&gt;</description>
      <pubDate>Tue, 24 Nov 2020 03:03:52 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2812080#M92310</guid>
      <dc:creator>Caixia</dc:creator>
      <dc:date>2020-11-24T03:03:52Z</dc:date>
    </item>
    <item>
      <title>Re: VMware Integrated Printing and Linux based (IGEL) CUPS printer issues</title>
      <link>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2812173#M92320</link>
      <description>&lt;P&gt;Thanks a lot for your help, it is much appreciated! Case closed &lt;img class="lia-deferred-image lia-image-emoji" src="https://communities.vmware.com/html/@3CBC42A1E7848F607FD419D398107BF9/emoticons/1f642.png" alt=":slightly_smiling_face:" title=":slightly_smiling_face:" /&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 24 Nov 2020 10:20:05 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/Horizon-Desktops-and-Apps/VMware-Integrated-Printing-and-Linux-based-IGEL-CUPS-printer/m-p/2812173#M92320</guid>
      <dc:creator>skinnieh</dc:creator>
      <dc:date>2020-11-24T10:20:05Z</dc:date>
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