topic Re: Exception 0xc0000005 (access violation) has occurred when starting VM in Horizon Desktops and Apps

Exception 0xc0000005 (access violation) has occurred when starting VM

cndt — Thu, 04 Jun 2020 15:15:25 GMT

Hi, I have installed VMware Horizon and used it last night. I was able to connect to the server and work on it. But this morning, it has stopped working with that error. I am attaching the error image and the log that its pointing to. Can someone please help with this? Thank you.

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

scott28tt — Thu, 04 Jun 2020 15:29:40 GMT

Is that Horizon View running in a Workstation VM? (in other words, is that error generated by Workstation or Horizon?)

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

cndt — Thu, 04 Jun 2020 17:39:26 GMT

It is VMware Horizon Client and I am getting the error when I am trying to connect to the server.

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

scott28tt — Thu, 04 Jun 2020 18:16:25 GMT

So what has this got to do with Workstation Pro? (the forum area you posted into)

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

cndt — Thu, 04 Jun 2020 19:10:40 GMT

Thought I opened it in the right place, this being Horizon thread. If not, could you please point me to the right thread? Thank you for being patient.

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

scott28tt — Thu, 04 Jun 2020 20:37:07 GMT

Thread has been moved to the Horizon area.

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

Shreyskar — Thu, 04 Jun 2020 22:47:00 GMT

Per error, MKS service is crashing. What is the version of horizon client?

Did you try with latest horizon client 5.4.2?

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

cndt — Thu, 04 Jun 2020 22:49:06 GMT

Its VMware horizon Client 5.4.2.11170

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

Shreyskar — Fri, 05 Jun 2020 01:55:28 GMT

Can you please try with client 5.4.0 and 5.2.0?

Looks like remotemks service is crashing,we need to review dump file. Please submit a SR with VMware.

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

cndt — Sun, 14 Jun 2020 23:26:33 GMT

I have downgraded it to 5.4.0 and its working fine up till now. Thank you.

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

smccrary — Thu, 21 Oct 2021 21:50:27 GMT

I'm having a similar issue but don't think its the video driver. I have Workstation 15.5 with Windows 11 on a Surface Pro 8. I have disabled Hyper-V but no luck. I have attached my log file.

Thanks

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

SawanKumar — Sat, 26 Nov 2022 04:07:06 GMT

i have the similar issue and VMware horizon client crashes after 15-20 minutes.

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

techman25 — Sun, 04 Dec 2022 23:30:18 GMT

Had the same issue. Found this KB regarding Intel Graphics

https://kb.vmware.com/s/article/89950

Re: Exception 0xc0000005 (access violation) has occurred when starting VM

SimbaLiu — Mon, 20 Mar 2023 02:04:36 GMT

Got the same crash , now I'm trying to update drivers. https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html