topic Re: VMware horizon crashing mac update in Horizon Desktops and Apps

VMware horizon crashing mac update

Asdafer — Wed, 27 Mar 2019 08:57:02 GMT

Hi,

I've updated my mac yesterday to the latest OS version and the VMware Horizon Client is crashing every time I lock the screen and sometimes even when I'm simply idle for a minute or two. Did anyone experience something similar? Any solutions?

Cheers

Re: VMware horizon crashing mac update

techguy129 — Wed, 27 Mar 2019 18:08:08 GMT

What version of the client are you using? The latest is 5.0

Is your current Mac OS a support version?

Horizon Client 5.0

Support for macOS Sierra (10.12), macOS High Sierra (10.13), and macOS Mojave (10.14) - Use a 64-bit Intel-based Mac to work on your remote desktop or published application.

VMware Horizon Client 5.0 for Mac Release Notes

Re: VMware horizon crashing mac update

jwininger — Thu, 04 Apr 2019 01:54:53 GMT

Crashing for me as well. I'm running MacOS 10.14.4.

Re: VMware horizon crashing mac update

BenFB — Thu, 04 Apr 2019 23:00:51 GMT

If you are running anything other than macOS Sierra (10.12), macOS High Sierra (10.13), and macOS Mojave (10.14) you can install 4.10 or 5.0 but it won't even launch.

Re: VMware horizon crashing mac update

rephlex — Sun, 07 Apr 2019 05:23:21 GMT

I have noticed since macOS 10.14.4 update the Horizon 5.0 client is (seems randomly) crashing on my MacBook Pro 15" with Radeon Pro Vega 20 GPU. It is perfectly stable though on my 13" MacBook Pro with integrated Intel graphics.

Re: VMware horizon crashing mac update

sjesse — Thu, 11 Apr 2019 15:10:08 GMT

I'm getting reports of it crashing frequently, has anyone opened a ticket.

Re: VMware horizon crashing mac update

BenFB — Thu, 11 Apr 2019 17:51:40 GMT

I second getting an SR in if no one has. Has anyone tried reverting to a previous Horizon Client to see if it's specific to 5.0?

Re: VMware horizon crashing mac update

KyleQu — Wed, 24 Apr 2019 12:47:00 GMT

Reverted to 4.10.0 (11013656) and that is working fine. Same issue with crashing on Mojave 10.14.4 with Radeon and Horizon 5.0 client. The error message has this message in it....

"Could not create texture for accelerated surface"

Re: VMware horizon crashing mac update

Asdafer — Wed, 24 Apr 2019 13:58:35 GMT

MacOS - 10.14.4 (18E226)

VMware Horizon - 5.0

After downgrade to Version 4.10.0 (11013656) all issues went away.

Cheers

Sorry for the delayed response, somehow the only notification I caught was of the answer someone else left today.

Re: VMware horizon crashing mac update

rephlex — Fri, 26 Apr 2019 11:44:02 GMT

I also wanted to confirm that downgrading to 4.10.0 (11013656) has eliminated the crashing on my 15" MacBook Pro. It appears the 5.0 client is the issue on that particular GPU-enabled Mac. I will probably stay at 4.10.0 until VMware addresses the issue.

Thanks all.

Re: VMware horizon crashing mac update

BenFB — Fri, 03 May 2019 06:16:58 GMT

Has anyone submitted an SR to ensure VMware is aware?

Re: VMware horizon crashing mac update

jwininger — Thu, 09 May 2019 02:13:53 GMT

The issue seems to be related to automatic graphics switching in MacOS 10.14.4. I disabled it and the crashes have stopped with the latest View client.

Re: VMware horizon crashing mac update

rephlex — Mon, 13 May 2019 21:54:07 GMT

No crashes yet after upgrading to Mojave 10.14.5 and Horizon client 5.0. I will follow up if I see any further crashing behaviour on my 15" MBP with AMD Vega 20 GPU.

Re: VMware horizon crashing mac update

rrbbzz — Thu, 12 Sep 2019 11:33:28 GMT

I am having the crashes. Upgraded to Mojave beta 7 and am running version 5 of the horizon client and it simply crashes

https://safari-extensions.apple.com/details/?id=com.evernote.safari.clipper-Q79WDW8YH9

Re: VMware horizon crashing mac update

rrbbzz — Thu, 12 Sep 2019 11:39:40 GMT

Also attached client version 5

Re: VMware horizon crashing mac update

luckiestofstrik — Tue, 08 Oct 2019 21:30:23 GMT

I am having the same issue with the client (5.2) crashing after the lockscreen is engaged and then disengaged. The client just crashes. Did a fresh install and still the same behavior

Re: VMware horizon crashing mac update

dhbwbr — Wed, 09 Oct 2019 23:53:51 GMT

I am having the same issue with the latest client (5.2) on 10.15 catalina final version, the client disconnects from the pool every time the computer is locked and/or if you spend any amount of time hanging out on the OSX side for too long and click back into your VDI session. I have the same issue with two different macs running 10.15.

Re: VMware horizon crashing mac update

itegypt — Thu, 10 Oct 2019 08:21:20 GMT

Once I updated to 10.15 I leave the VM session open and I come back. Horizon “5.2” now hangs and doesn’t respond and then I have to force quit!?

Re: VMware horizon crashing mac update

KjellO — Thu, 10 Oct 2019 11:30:43 GMT

We are also experiencing crashes with Horizon Client 5.2 on Windows clients and have opened a SR on this issue.

The client crashes at log off and disconnect, so users think that they are not beeing logged off since they see the Windows logging off image forever because the Horizon Client crashed.

So it seems like 5.2 is buggy on multiple platforms then.

Re: VMware horizon crashing mac update

bcrsr — Thu, 10 Oct 2019 17:52:53 GMT

vmware Horizon Client 5.2.0 on macOS Catalina disconnects on lock

User TGJ2 came up with this as a workaround and it seems to work for those of us who are having random disconnects. Perhaps this is something that will help here too?

TGJ2 post from above community link: "I think I have the answer - go to System Preferences > Security & Privacy.

On the left select Accessibility, and untick VMWare Horizon Client...

Seems to stop the random disconnects."