topic Re: Black screen using snipping tool in Horizon Desktops and Apps

Black screen using snipping tool

mancio — Tue, 28 Oct 2014 17:44:40 GMT

Hi all

We've just migrated some desktop from w7 to windows 2008r2. Some users have got problem with snipping tool, when users capture the screen the desktop goes black and the only solution is reset or restart it from a remote host.

Our infrastructure is

vSphere 5.5

Horinzon view 6.0.1

Desktop Windows 2008r2 sp1

Some advice?

thanks

Matteo

Re: Black screen using snipping tool

Yohn222 — Thu, 11 Dec 2014 09:14:37 GMT

Probably not going to be a helpful reply this but we get a very similar issue.

The VMware Horizon view agent causes the snipping tool to crash but, seemingly, only when the snipping tool is used over an IE window and only the first time following a reboot. If you use the snipping tool on another window that is not IE (version irrelevant) then use it on IE it's fine. When the snipping tool crashes it can actually crash windows and requires the VM be reset.

If I uninstall the agent, the problem goes away.

Anyone else seen this before, any ideas?

Re: Black screen using snipping tool

bchris999 — Thu, 11 Dec 2014 09:37:59 GMT

Same issue experienced here. Currently have a ticket open with VMware support.

Windows 7 32-bit, with agent version 6.0.1. The issues happens from the master VM before its been pushed out (accessing through vSphere client). Can uninstall agent and issue goes away, reinstall and it comes back. Have tried with 3D enabled and disabled.

Re: Black screen using snipping tool

bchris999 — Thu, 11 Dec 2014 10:19:14 GMT

Additional information: This only happens with agent version 6.x. Have testing with Agent version 5.3 and this does not occur.

Re: Black screen using snipping tool

Yohn222 — Thu, 11 Dec 2014 10:20:34 GMT

Thanks bchris999, let us know how you get on.

Is your build awesome?

Re: Black screen using snipping tool

Seranor20111014 — Thu, 29 Jan 2015 08:41:34 GMT

Hi,

does anyone have a solution for this issue?

We have exactly the same behavior here, but I wonder if updating to View Horizon Agent 6.0.2 will fix this, did someone tried this already?

Regards

Stephan

Re: Black screen using snipping tool

alexshorty — Thu, 29 Jan 2015 10:17:40 GMT

Hello,

I have the same problem, we are using the newest agent 6.0.2.

Same problem. But only sometimes.

I've also opened a case at vmware.

Thanks for help.

Re: Black screen using snipping tool

Seranor20111014 — Thu, 29 Jan 2015 10:20:19 GMT

Hi,

please be so kind to let me know if VMware has something helpful within this question.

Kind Regards.

Stephan

Von: alexshorty

Gesendet: Donnerstag, 29. Januar 2015 11:18

An: Wiechert, Stephan

Betreff: New message: "Black screen using snipping tool"

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Black screen using snipping tool

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Re: Black screen using snipping tool

alexshorty — Thu, 29 Jan 2015 10:40:51 GMT

are u sb from germany, ur name looks like.

u can send me a private message with your email address to stay in contact for this problem.

best regards,

alexander

Re: Black screen using snipping tool

alexshorty — Fri, 06 Feb 2015 08:06:43 GMT

Additional Information:

The ticket at VMware is still open. They can reproduce the problem with IE and Snipping Tool. Then the desktop freezes. After a disconnect/reconnect > Black Screen.

I will keep you informed.

Re: Black screen using snipping tool

alexshorty — Thu, 12 Feb 2015 11:04:11 GMT

Hello,

I think the newest view agent v6 is definitly corrupted.

I installed the 5.3.3 agent and the snipping tool works perfect.

Have a nice day.

Regards,

Alexander

Re: Black screen using snipping tool

pimpelon — Fri, 22 May 2015 11:19:47 GMT

I had the same problem on Windows 7 and snipping tool. But only when snipping from IE11.

This was not an issue with the agent.

There is a setting in Snipping tool the includes the URL when you save snip as html.

disable it and you will not have anymore problems.

Create a GPO and add the following key: HKEY_CURRENT_USER\Software\Microsoft\Windows\TabletPC\Snipping Tool = DisplayURL dword = 0

Re: Black screen using snipping tool

alexshorty — Fri, 22 May 2015 11:36:10 GMT

WTF U MADE MY not day ... YEAR Thank you very much !!!!!!!

Re: Black screen using snipping tool

NoamA — Thu, 12 Nov 2015 08:09:45 GMT

Had the same problem - snipping tool on IE crashes.

Registry setting solved the problem!

pimpelon, thanks you!!!!

HKEY_CURRENT_USER\Software\Microsoft\Windows\TabletPC\Snipping Tool = DisplayURL dword = 0