topic Re: USB Redirection Issue on Horizon View Client v2.3.0 for Linux in Horizon Desktops and Apps

USB Redirection Issue on Horizon View Client v2.3.0 for Linux

borgia_hsieh — Fri, 20 Jun 2014 03:33:05 GMT

I got an issue about USB Redirection when connecting to VMware View Server by Horizon View Client v2.3.0.

Here is our configuration:
1. Server:
  1. Horizon View Server 5.5 + Windows 7 Enterprise VDI
2. Client:
  1. Thin-Client (TI-8148 ARM platform)
  2. Horizon View Client v2.3 for Linux
  3. USB flash: Kingston 8G USB 2.0, FAT32
The issue: The USB flash cannot redirect to VDI successfully.
Some status about our test:

The USB is plugged into USB port on Thin-Client before connecting to Horizon View Server 5.5.
Thin-Client can recognize and usage USB flash at local site.
When we login to VDI, we can see the USB driver is searching and installing, but VDI(windows) reports fail to install USB driver finally. It seems VDI try to recognize the USB flash but fail finally.
The issue is occurred even we restart Thin-Client and VDI.
Attached file is the VMware Horizon View Client log.

Any commends about the issue?

Re: USB Redirection Issue on Horizon View Client v2.3.0 for Linux

peterbrown05 — Fri, 20 Jun 2014 08:09:55 GMT

hi there,

so from the logs I can see that the device is having some problems connecting - but really I suspect the problem is happening on the guest vm side. Could you provide the debug logs from the view agent too for this time range, and I will try and see what is happening?

Note; you state that its the Server 5.5. We don't have a View 5.5. Only 5.2, 5.3 and now 6.0.

Could you confirm what version of the agent is installed on the VM and what guest OS that is running,

thanks

peterB

Re: USB Redirection Issue on Horizon View Client v2.3.0 for Linux

borgia_hsieh — Tue, 24 Jun 2014 05:39:56 GMT

Dear peterbrown05,

Attached please find the log collected from view agent.

There are 2 folders in the zip file:

logs_old
logs

We zip the previous logs into the folder 'logs_old'.

And for easier to inspect and analysis, we try to clear the log and test the usb redirection again.

the newest logs are zip into the folder 'logs'.

Update our configuration:

View Server v5.3
Guest VM: Windows 7 Professional

Thanks a lot and hope this is helpful to analysis the issue.

Re: USB Redirection Issue on Horizon View Client v2.3.0 for Linux

peterbrown05 — Tue, 24 Jun 2014 11:48:56 GMT

unfortunately the logs don't show much... (note - they dont contain the client side logs)

one thing I was thinking though.... since this is a thinClient - we have seen issues whereby the thinClient manufacturers install some of their own "management" software on the client. This often tries to do stuff with usb devices (perhaps trying to share them between a citrix receiver client app and a view client app, or maybe just there is a citrix receiver app installed too). In our experience we have seen these apps interfere with each other since they are trying to hook the usb devices low down in the kernel.

as such, could you try stopping any 3rd party services - either citrix or from your thin client vendor, and then try again.

if the problem persists, can you be sure to also collect these logs from the thinclient:

Windows Client

%PROGRAMDATA%\VMware\VDM\logs\debug-*.txt
AND
C:\Windows\Temp\vmware-SYSTEM\vmware-usbarb-*.log

Linux Client

/tmp/vmware-root/vmware-view-usbd-*.log by default
AND
/Library/Logs/VMware/vmware-usbarbitrator-<process_id>.log

for reference, the Agent side usb logs:

%PROGRAMDATA%\VMware\VDM\logs\debug-*.txt

cheers

peterB

Re: USB Redirection Issue on Horizon View Client v2.3.0 for Linux

borgia_hsieh — Fri, 27 Jun 2014 16:38:49 GMT

Dear peterbrown05,

You gave me a good advice. The issue is occurred due to the Citrix USB service hook the usb device.

When we stop the Citrix USB service in the Thin-Client, USB redirection works well.

Thanks for your help!

Re: USB Redirection Issue on Horizon View Client v2.3.0 for Linux

peterbrown05 — Fri, 27 Jun 2014 16:58:37 GMT

excellent news. glad you got it working,

cheers

peterB