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    <title>topic Re: Strange Physical PC with Horizon Agent behavior in VMware Horizon Discussions</title>
    <link>https://communities.vmware.com/t5/VMware-Horizon-Discussions/Strange-Physical-PC-with-Horizon-Agent-behavior/m-p/2857428#M17333</link>
    <description>&lt;P&gt;NOTE: Horizon view 7.12 is end of support.&lt;/P&gt;&lt;P&gt;Make sure Connection server and View agents are running same version. You can test with View agent 7.13.1.&lt;/P&gt;&lt;P&gt;In case if there is already an existing agent installed, uninstall the existing old agent &amp;gt; reboot the PC &amp;gt; reinstall the agent &amp;gt; reboot the PC.&lt;/P&gt;&lt;P&gt;Agent unreachable can happen due to network issue or due to key pairing issue between CS and agent.&amp;nbsp;&lt;/P&gt;&lt;P&gt;You can also go to cert store of the physical agent machine and uninstall horizon cert prior reinstalling the agent.&lt;/P&gt;</description>
    <pubDate>Wed, 14 Jul 2021 15:24:30 GMT</pubDate>
    <dc:creator>SurajRoy</dc:creator>
    <dc:date>2021-07-14T15:24:30Z</dc:date>
    <item>
      <title>Strange Physical PC with Horizon Agent behavior</title>
      <link>https://communities.vmware.com/t5/VMware-Horizon-Discussions/Strange-Physical-PC-with-Horizon-Agent-behavior/m-p/2857103#M17332</link>
      <description>&lt;P&gt;I am in the process of installing the VMWare Horizon 7.12 Agent on a large group of physical machines that get used for a camp that students attend virtually.&amp;nbsp; We did this last year and had no issues, but for some strange reason this year, when I install the same Horizon Agent on the physical PCs, some of them will connect and become available but after some time drop to agent unreachable.&amp;nbsp; They wont connect again unless I uninstall the Agent and manually reinstall it.&amp;nbsp; There are also a couple that had the agent on them, were added to the pool and were available, but then dropped to agent unreachable.&amp;nbsp; Even uninstalls and reinstalls of the agent on these machines dont help as they continue to be agent unreachable.&amp;nbsp; I remove them from the pool before doing the uninstall and reinstall, but they stay unreachable.&lt;/P&gt;&lt;P&gt;Anything anyone can think of that may cause this?&amp;nbsp; Are there particular logs I can look at to see what the heck is going on?&amp;nbsp; I know if the agent installs wrong, the machine would be unreachable from the start, but to be available and then just change to unreachable almost randomly is odd.&lt;/P&gt;</description>
      <pubDate>Tue, 13 Jul 2021 12:08:20 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/VMware-Horizon-Discussions/Strange-Physical-PC-with-Horizon-Agent-behavior/m-p/2857103#M17332</guid>
      <dc:creator>BrianPitt</dc:creator>
      <dc:date>2021-07-13T12:08:20Z</dc:date>
    </item>
    <item>
      <title>Re: Strange Physical PC with Horizon Agent behavior</title>
      <link>https://communities.vmware.com/t5/VMware-Horizon-Discussions/Strange-Physical-PC-with-Horizon-Agent-behavior/m-p/2857428#M17333</link>
      <description>&lt;P&gt;NOTE: Horizon view 7.12 is end of support.&lt;/P&gt;&lt;P&gt;Make sure Connection server and View agents are running same version. You can test with View agent 7.13.1.&lt;/P&gt;&lt;P&gt;In case if there is already an existing agent installed, uninstall the existing old agent &amp;gt; reboot the PC &amp;gt; reinstall the agent &amp;gt; reboot the PC.&lt;/P&gt;&lt;P&gt;Agent unreachable can happen due to network issue or due to key pairing issue between CS and agent.&amp;nbsp;&lt;/P&gt;&lt;P&gt;You can also go to cert store of the physical agent machine and uninstall horizon cert prior reinstalling the agent.&lt;/P&gt;</description>
      <pubDate>Wed, 14 Jul 2021 15:24:30 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/VMware-Horizon-Discussions/Strange-Physical-PC-with-Horizon-Agent-behavior/m-p/2857428#M17333</guid>
      <dc:creator>SurajRoy</dc:creator>
      <dc:date>2021-07-14T15:24:30Z</dc:date>
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