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    <title>topic Re: Adobe Acrobat X Pro - License Issue in ThinApp</title>
    <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226673#M2673</link>
    <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;After several months of trying we abandoned virtualization of Acrobat X and Acrobat 9.&amp;nbsp; Here's why:&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;OL start="1"&gt;&lt;LI&gt;Distiller functionality inconsistencies.&amp;nbsp; We could combine txt, PDF, html, and XLSX in one pass, but not DOCX and PPTX&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Batch conversion from right-click menu not present&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Office macros missing&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Batch OCR conversion/indexing of local and network drives not working on non-PDF files (according to my tester)&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Need I go on?&lt;BR /&gt;&lt;/LI&gt;&lt;/OL&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I guess if you don't care about the most significant and frequently used features of Acrobat then it's a great candidate for application virtualization.&amp;nbsp; Please note hints of bitterness and sarcasm.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;If you can get Acrobat to 'be Acrobat' and not 'Acrobat Lite' with ThinApp, please let us know.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;As for licensing, I use the Acrobat Customization Wizard to create my installer, I bake in our corporate serial, turn off registration and activation by users, accept the license agreement, and install to C:\AAXPRO or C:\AAXSTD, depending on if the version is Pro or Standard.&amp;nbsp; We aren't doing VDI yet, so I can't comment on View issues at this time.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Good luck.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
    <pubDate>Wed, 01 Feb 2012 14:44:45 GMT</pubDate>
    <dc:creator>TobyFruthParson</dc:creator>
    <dc:date>2012-02-01T14:44:45Z</dc:date>
    <item>
      <title>Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226670#M2670</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;We’re running a vCenter Server 4.1 environment with Windows XP SP3 linked clones. By default our users are not administrators on their virtual desktop. We’ve created a ThinApp version of Adobe Acrobat X Professional with a volume license key.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;When the ThinApp is run it returns the license error number: 213.22&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;However if we make the user an administrator on the virtual desktop then it works fine. I’ve compared the log files for users with and without administrator privileges and the differences are as follows...&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;User With Administrator Privileges&lt;/STRONG&gt;:&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Found client mkey&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Loading license references&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Found 0 license file(s)&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: License store synchronization took 1733.1 ms and succeed&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Adding a new license file&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Loading serialization grace SLR took 104.8 ms and succeed&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Updating license file&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Loading license from product config succeed&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Query license: type = 2, duration = permanent, remaining = permanent&lt;/P&gt;&lt;P&gt;2011-12-21 08:31:34 [2972]&amp;nbsp; SLCoreService: Updating license file&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;STRONG&gt;User Without Administrator Privileges&lt;/STRONG&gt;:&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; SLCoreService: Couldn't reset perms on license file&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; SLCoreService: Couldn't update the perms on the machine key&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; SLCoreService: Could not load machine key&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; SLCoreService: License store synchronization took 916.0 ms and return "License Store Access Failure: File/directory permissions cannot be updated (213:22)"&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; ALM: _time_: (func: ALM_License_SilentValidate, duration: 1.047 sec)&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; ALM: _info_: ALM_License_SilentValidate return license status: Invalid and error: 213 : 22&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; ALMService: ERROR: License_Check error 213:22. (Errno = 2)&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; AMT: Deactivation or denial grace expiration of serial [970780619580968654114973]&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; AMT: Application licensing status has changed to unlicensed&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; AMT: ERROR: ALM failed to initialize and read trusted storage, hence no license&lt;/P&gt;&lt;P&gt;2011-12-21 08:51:00 [1432]&amp;nbsp; AMT: Calling AUM API to create scheduler entry to be used by updater&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;SPAN&gt;I’ve followed the steps in the following Adobe knowledge base article: &lt;/SPAN&gt;&lt;A class="jive-link-external-small" href="http://kb2.adobe.com/cps/896/cpsid_89617.html"&gt;http://kb2.adobe.com/cps/896/cpsid_89617.html&lt;/A&gt;&lt;SPAN&gt; and confirmed that the ThinApp is allowing the user read/write access to the necessary directories regardless of whether they're an administrator.&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Has anyone else been able to create a ThinApp of Adobe Acrobat X Pro? Any thoughts on what else we could try?&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Any help would be greatly appreciated.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Thank you.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 01 Feb 2012 00:13:46 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226670#M2670</guid>
      <dc:creator>RotoVegas</dc:creator>
      <dc:date>2012-02-01T00:13:46Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226671#M2671</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;What is the ThinApp captured OS and deployment OS?&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 01 Feb 2012 05:37:02 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226671#M2671</guid>
      <dc:creator>Lakshman</dc:creator>
      <dc:date>2012-02-01T05:37:02Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226672#M2672</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Similar thread that you may try:&lt;/P&gt;&lt;P&gt;&lt;A _jive_internal="true" href="https://communities.vmware.com/thread/325243"&gt;http://communities.vmware.com/thread/325243&lt;/A&gt;&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 01 Feb 2012 06:47:25 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226672#M2672</guid>
      <dc:creator>Lakshman</dc:creator>
      <dc:date>2012-02-01T06:47:25Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226673#M2673</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;After several months of trying we abandoned virtualization of Acrobat X and Acrobat 9.&amp;nbsp; Here's why:&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;OL start="1"&gt;&lt;LI&gt;Distiller functionality inconsistencies.&amp;nbsp; We could combine txt, PDF, html, and XLSX in one pass, but not DOCX and PPTX&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Batch conversion from right-click menu not present&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Office macros missing&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Batch OCR conversion/indexing of local and network drives not working on non-PDF files (according to my tester)&lt;BR /&gt;&lt;/LI&gt;&lt;LI&gt;Need I go on?&lt;BR /&gt;&lt;/LI&gt;&lt;/OL&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I guess if you don't care about the most significant and frequently used features of Acrobat then it's a great candidate for application virtualization.&amp;nbsp; Please note hints of bitterness and sarcasm.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;If you can get Acrobat to 'be Acrobat' and not 'Acrobat Lite' with ThinApp, please let us know.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;As for licensing, I use the Acrobat Customization Wizard to create my installer, I bake in our corporate serial, turn off registration and activation by users, accept the license agreement, and install to C:\AAXPRO or C:\AAXSTD, depending on if the version is Pro or Standard.&amp;nbsp; We aren't doing VDI yet, so I can't comment on View issues at this time.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Good luck.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Wed, 01 Feb 2012 14:44:45 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226673#M2673</guid>
      <dc:creator>TobyFruthParson</dc:creator>
      <dc:date>2012-02-01T14:44:45Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226674#M2674</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Thanks for your feedback.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;We're capturing on a Windows XP SP3 OS and the deployment OS is likewise. I've tried the recommendations in the external thread above for Adobe Acrobat Version 9 but the result was the same.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;At this point we're looking at abandoning the idea of using ThinApp for Adobe Acrobat and simply creating a new template with it already installed for those users that require it.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Thu, 02 Feb 2012 02:49:34 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226674#M2674</guid>
      <dc:creator>RotoVegas</dc:creator>
      <dc:date>2012-02-02T02:49:34Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226675#M2675</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;This problem has been addressed.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Here is a short description of what you might be facing:&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;The problem lies in Adobe setting restricted DACLs on license folders.&amp;nbsp; The runtime interprets this and sets the DACLs on the sandbox. Now, when&amp;nbsp; a file needs to be extracted to the license folder, this fails and&amp;nbsp; causes adobe to hang and at times crash.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Follow the steps for getting this resolved:&lt;/P&gt;&lt;P&gt;Build a batch file using the following template and copy this into %drive_c%&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;@echo off&lt;BR /&gt;if exist "c:\Program Files (x86)\Common Files\Adobe\Test" goto second&lt;BR /&gt;move "c:\Program Files (x86)\Common Files\Adobe\Adobe PCD" "c:\Program Files (x86)\Common Files\Adobe\Adobe PCD 2"&lt;BR /&gt;move "c:\Program Files (x86)\Common Files\Adobe\Adobe PCD 2" "c:\Program Files (x86)\Common Files\Adobe\Adobe PCD"&lt;BR /&gt;mkdir "c:\Program Files (x86)\Common Files\Adobe\Test"&lt;BR /&gt;goto second&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;This will copy all the contents into the sandbox.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;Now, in package.ini add and entry point to this batch file and you are done.&lt;/P&gt;&lt;P&gt;[LaunchAdobe.bat]&lt;BR /&gt;Source=%drive_c%\launch adobe.bat&lt;BR /&gt;Shortcut=Adobe Acrobat 9.dat&lt;BR /&gt;Disabled=0&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;This should most definitely address your issue.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;-Neeraj&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 10 Feb 2012 13:00:31 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226675#M2675</guid>
      <dc:creator>nrj2</dc:creator>
      <dc:date>2012-02-10T13:00:31Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226676#M2676</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I had this issue to and fought it for hours. After working with VMware support, I figured out the issue was with our Adobe license and the Sandbox location. We were originally running the sandbox to our CIFS share at the full UNC path \\server\sandbox\%username%. After trying several things including the batch file solution above, I moved the sandbox to the local user profile %userprofile%\Sanboxes in the package.ini file and rebuilt the application. After that I was able to run Adobe X Standard without error under an administrative account. We use Persona Managment so the sandbox will be uploaded to the profile share and will therefore be backed up and transferred between virtual desktops.&lt;/P&gt;&lt;P&gt;&lt;/P&gt;&lt;P&gt;I still have some testing to do with regular users and still don't know why Adobe puked. It must be a lack of the volume license or something. However I wanted to post to just maybe save people hours of work.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 06 Jul 2012 22:40:38 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226676#M2676</guid>
      <dc:creator>theniz</dc:creator>
      <dc:date>2012-07-06T22:40:38Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226677#M2677</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;Unfortunately, for us, too much time spent troubleshooting explorer shell integration, Office macro integration, and Distiller issues, meant that sticking with native Acrobat and Office is still a necessity.&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Tue, 10 Jul 2012 17:57:51 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226677#M2677</guid>
      <dc:creator>TobyFruthParson</dc:creator>
      <dc:date>2012-07-10T17:57:51Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226678#M2678</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;I had a similar problem with this at first, what I ended up doing was adjusting the permission settings to the program files folder and adobe folder that had all the contents for Acrobat X. Basically modify permissions need to be allowed for users and system. By default they were disabled in my case. Once I enabled these and recaptured the application the license issue went away. This helped me figure it out... &lt;A href="http://forums.adobe.com/message/4162697"&gt;http://forums.adobe.com/message/4162697&lt;/A&gt;&lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Tue, 17 Jul 2012 13:36:01 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226678#M2678</guid>
      <dc:creator>girakul</dc:creator>
      <dc:date>2012-07-17T13:36:01Z</dc:date>
    </item>
    <item>
      <title>Re: Adobe Acrobat X Pro - License Issue</title>
      <link>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226679#M2679</link>
      <description>&lt;HTML&gt;&lt;HEAD&gt;&lt;/HEAD&gt;&lt;BODY&gt;&lt;P&gt;@griakul i've tried the same, but i still get a license error with useres without admin priveleges. Wich system did you use for capature? This system domainmember? Did you allow "Domain-User" or "Local-User" modify rights? &lt;/P&gt;&lt;/BODY&gt;&lt;/HTML&gt;</description>
      <pubDate>Fri, 14 Feb 2014 09:51:08 GMT</pubDate>
      <guid>https://communities.vmware.com/t5/ThinApp/Adobe-Acrobat-X-Pro-License-Issue/m-p/1226679#M2679</guid>
      <dc:creator>djbreezer</dc:creator>
      <dc:date>2014-02-14T09:51:08Z</dc:date>
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