topic Re: Support Bundle in VeloCloud Discussions

Support Bundle

moraist_ntt — Wed, 02 Aug 2023 01:34:34 GMT

Hi,

My user in the VCO is not able to see the Support Bundle option in the Diagnostic tab.

The user belongs to the Superuser role, how I can get access to this option for my user?

yusukehirata01 — Fri, 04 Aug 2023 02:19:53 GMT

There is in shortcuts

JamesHarriss — Tue, 22 Aug 2023 13:12:59 GMT

ok, thanks.

khirom — Wed, 23 Aug 2023 08:49:55 GMT

Hi,
I found the document, but I could not see it on Orchestrator either.

Diagnostic Bundles for Edges
https://docs.vmware.com/en/VMware-SD-WAN/5.2/VMware-SD-WAN-Administration-Guide/GUID-82F8692E-839D-4353-B4A2-B301C1DED73C.html

I think you should contact VMware support.

You can get the diagnostic bundle in other ways.
If you allow access to the local UI from the Edge firewall settings, you would be able to get the diagnostic bundle from local, but VMware KB does not recommend this.

These materials might be helpful.

Configure Edge Access
https://docs.vmware.com/en/VMware-SD-WAN/5.1/VMware-SD-WAN-Administration-Guide/GUID-63895B33-A4D3-43F7-9F19-263DA8DA13AC.html

Configure Profile Firewall
https://docs.vmware.com/en/VMware-SD-WAN/5.2/VMware-SD-WAN-Administration-Guide/GUID-950E1A6F-70CD-4958-B2FE-E5D4DC817F99.html?hWord=N4IghgNiBcIMIHsB2AzAlgcwK4CcCmABAKIAmGhAggMZV4DOdIAvkA

How to generate a VMware SD-WAN™ Edge diagnostic bundle via Local Web UI (77248)
https://kb.vmware.com/s/article/77248

Local Web User Interface Access of the VMware SD-WAN Edge by VeloCloud is disabled by default (55009)
https://kb.vmware.com/s/article/55009

Local user is unable to access the Local Web UI of the VMware SD-WAN by VeloCloud Edge (2740819)
https://kb.vmware.com/s/article/2740819

Benjaman — Sat, 16 Sep 2023 13:41:41 GMT

Enterprise users do not have access to view the bundle however they can generate the diagnostic bundle using the shortcut keys.

Partner and Operator users have access to download the bundles.

If the "Superuser" role is at the enterprise level, then this is expected.