topic Re: VCenter 7 update Stuck in vCenter™ Server Discussions

VCenter 7 update Stuck

Mosul_UN — Sun, 29 Oct 2023 18:14:13 GMT

Hello everyone I'm updating VCenter, but the installation halted at 93%, and the problem message that follows appears:

Installation failed

Exception occurred in post-Install Hook

You have reached the maximum number of retries needed to resume the patching. Please restore the vCenter using the backup.

What can I do?

Re: VCenter 7 update Stuck

scott28tt — Mon, 30 Oct 2023 06:30:45 GMT

There is an area of the Communities dedicated to vCenter Server, I have reported both of your posts to the moderators asking them to move the posts for you, so they get the best audience of users.

Re: VCenter 7 update Stuck

tanjilislam — Mon, 30 Oct 2023 11:40:19 GMT

Have a look at the below KB article:

https://kb.vmware.com/s/article/87238

Thanks,

Re: VCenter 7 update Stuck

lukaszzasko — Mon, 30 Oct 2023 18:45:29 GMT

Hi,

You can try:

1. connect to the vcsa shell

2. check the update state: cat /etc/applmgmt/appliance/software_update_state.conf

3. Backup the update state config: cp /etc/applmgmt/appliance/software_update_state.conf /etc/applmgmt/appliance/software_update_state.conf.bak

4. Stop the Management Service: service-control --stop applmgmt

5. Delete the update state config file: rm /etc/applmgmt/appliance/software_update_state.conf

6. Start the Management Service: service-control --start applmgmt

Re: VCenter 7 update Stuck

Mosul_UN — Tue, 31 Oct 2023 13:26:17 GMT

Hi. lukaszzasko,

Thank you very much for your reply, your instruction solved my issues.

Re: VCenter 7 update Stuck

Alfista_PS — Tue, 31 Oct 2023 13:35:32 GMT

Hi,

I don't know if you have it resolved but when it stucks so late it can be by wrong settings at being. Try to check the NTP and FQDN if its all correct, while mostly this can be the problem.

Re: VCenter 7 update Stuck

Mosul_UN — Tue, 31 Oct 2023 13:40:41 GMT

HI,Tanjil Islam
Thank you for your reply. I tried the lukaszzasko instructions, which solved the issue. It seemed the same with your KB link.