topic Re: Can't get support in Platform Status

Can't get support

John_Helios — Wed, 27 Oct 2021 08:54:55 GMT

"The selected Entitlement Account has no products associated with it. Try selecting a different Entitlement Account to see the products you are entitled to."

There is only one Entitlement Account and i have two paid licenses associated.

Re: Can't get support

scott28tt — Wed, 27 Oct 2021 10:45:45 GMT

This area of VMTN is to get help with VMTN, which is a user community forum - you need to make formal contact with VMware.

Re: Can't get support

John_Helios — Wed, 27 Oct 2021 12:58:07 GMT

Since VMware is playing hide & seek with customers i thought i could get some help from community.

Maybe can you point me where and how can someone make a formal contact with VMware?

Re: Can't get support

scott28tt — Wed, 27 Oct 2021 13:31:03 GMT

Google took me to: https://www.vmware.com/support/contacts.html

Once logged in, you can create requests to query about your entitlement: https://customerconnect.vmware.com/support/non-technical-options

Re: Can't get support

riclib — Fri, 11 Feb 2022 23:52:28 GMT

Im having the same issue here, when I tried to request a support I got the warning message as below. The product already registered here and have 4 paid licenses associated as well.

"You do not have any Entitlement Accounts associated with your Customer Connect ID. Please reach out to your VMware Admin or account representative to be added to Entitlement Accounts. You may still describe your issue below to get recommendations on how to address it"

Re: Can't get support

scott28tt — Sat, 12 Feb 2022 08:50:13 GMT

Have you tried what I suggested in my last reply?

Re: Can't get support

danielamesa — Tue, 15 Feb 2022 20:26:41 GMT

How can I activate a Partner Adeatel license?

Re: Can't get support

sassyn — Wed, 12 Oct 2022 14:40:10 GMT

I have the same issue!

Such a poor service from VMWARE

I just paid 2000$ and didn't get the license.

Try to loging to support tells me I dont have access

Anyone can help?

Re: Can't get support

scott28tt — Fri, 18 Nov 2022 10:40:09 GMT

Did you try what I suggested further up this discussion?

https://www.vmware.com/company/contact_sales.html