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35 Views 0 Replies Last post: Dec 16, 2011 9:43 AM by danmass733 RSS
danmass733 Novice
danmass733
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Mar 18, 2010
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Dec 16, 2011 9:43 AM

Grayed out field in Support Request form

Hello. I'm trying to file a Support Request, but I keep getting a message that "A error occurred while creating Support Request." This is probably because I didn't fill out the Problem Category field, which I couldn't do because it was grayed out. I've tried this several times. Does anyone have a suggestion how to get past this? I only have email support so I don't want to spend money to contact them on the phone. Thanks for your help.

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