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Capacity Planner Resolution Paths

Capacity Planner Resolution Paths

Down the very first left hand column of each resolution path are common issues you might encounter. To the right of each these are VMware's recommended steps to resolving these issues. Each and every one is hyper-linked directly to our Knowledge base article on that topic.

1005435
Unable to login to Dashboard
1005443
Verifying Dashboard user credentials
1005474
Understanding user roles and access rights
1005450
Company ID activation settings prevent login
1005453
Security policies that may cause login issues
1005477
Dashboard feature is missing or not available
1005474
Understanding user roles and access rights
1005479
Feature sets available by license mode
1005762
Remote configuration features not available
1005479
Feature sets available by license mode
1005609
Troubleshooting no records or results returned by a report, dashboard, or graph
1005614
Troubleshooting Dashboard report settings
1005617
Checking data collection consistency
1891
Viewing and Adding Collector Database IDs to a Client Registration
1005622
Reports or scenario results are incorrect or missing some servers
1005617
Checking data collection consistency
1005614
Troubleshooting Dashboard report settings
1891
Viewing and Adding Collector Database IDs to a Client Registration
872036
Determining if servers are excluded from data collection on the Collector
1005621
Known issues affecting Dashboard reports and scenarios
1005627
Dashboard returns internal error message
1005614
Troubleshooting Dashboard report settings
1005492
Troubleshooting when no data or new data appears on the Dashboard
1002788
Determining the cause of data files being rejected by the Information Warehouse
1005512
Troubleshooting when data synchronization tasks do not complete successfully
1002465
Preventing data loss during upload due to "black hole" proxy
1005512
Troubleshooting when data synchronization tasks do not complete successfully
1005505
Checking connectivity to Dashboard
1004878
Troubleshooting network settings causing a Data Synchronization failure
1005507
Adjusting the Data Synchronization task timeout values
1004196
Determining if the Data Synchronization task is configured correctly
1005525
Monitoring system resources for Collector tasks
1005518
Known issues with the Data Synchronization task
1002788
Determining the cause of data files being rejected by the Information Warehouse
1005507
Adjusting the Data Synchronization task timeout values
1005538
Data Synchronization task stops responding, and may enter a restart loop
1004878
Troubleshooting network settings causing a Data Synchronization failure
1005525
Monitoring system resources for Collector tasks
1005646
Troubleshooting data collection failure on target servers
1005649
Checking network connectivity to target servers
1005652
Missing or incompatible software packages that prevent data collection
1005653
Troubleshooting access rights, policies, and permissions preventing data collection
1005664
Troubleshooting software failures and errors that prevent successful data collection
1005667
Known issues affecting data collection
1005669
Data for a target server is incomplete
1005664
Troubleshooting software failures and errors that prevent successful data collection
1005667
Known issues affecting data collection
1005683
Data collection task does not complete
1005542
Choosing the right number of systems to assess per collector
1005525
Monitoring system resources for Collector tasks
1005664
Troubleshooting software failures and errors that prevent successful data collection
1005667
Known issues affecting data collection
1005684
Data collection is slow
1005694
Developing a collection strategy based on network topology
1005525
Monitoring system resources for Collector tasks
1005541
Data collection task stops responding and does not recover
1005542
Choosing the right number of systems to assess per collector
1005525
Monitoring system resources for Collector tasks
1005545
Troubleshooting a database error that appears while using Capacity Planner
1001763
An error is randomly seen stating that the database cannot be opened
1005546
Components and versions required to run Capacity Planner
1005542
Choosing the right number of systems to assess per collector
1005550
Known issues causing Collector failure
8415731
Repairing the Capacity Planner Collector's Database
1005549
Troubleshooting when Data Collector does not function, launch, or no tasks run
1005546
Components and versions required to run Capacity Planner
1005550
Known issues causing Collector failure
1005716
Data on Dashboard report is inaccurate
1005727
Gathering target system inventory data from the operating system
1005748
Software issues that prevent accurate data collection
1005753
Known issues affecting data accuracy
1005552
Troubleshooting a Data Manager application initialize failure
1005553
Confirming local Administrator rights
7046256
Non-English regional settings cause errors
1005546
Components and versions required to run Capacity Planner
8415731
Repairing the Capacity Planner Collector's Database
1001604
Troubleshooting a dashboard password reset not allowed message
1005453
Security policies that may cause login issues
1005450
Company ID activation settings prevent login

For more self-help articles visit the VMware Knowledge base.