11 Replies Latest reply on Jun 11, 2007 10:27 AM by Andreas Masur

    Fusion crashed

    dp_fusion Hot Shot

      Parallels released a new build for their version 3.0 and Fusion crashed while installing it. Here's a screen shot of the error (assuming I can upload an image). The instructions on this crash panel are broken or obsolete or ahead of their time - they don't work :

        • 1. Re: Fusion crashed
          Stevamundo Hot Shot

          I'm sorry Dennis.  Are you going back to Parallels until it gets fixed?

          • 2. Re: Fusion crashed
            wdeboer Enthusiast

            Indeed installing Parallels is asking for trouble. Can't please you even try install that  incredible unstable software.Slows down your computer, and can hurt it by fucking up the partition table.

            • 3. Re: Fusion crashed
              dp_fusion Hot Shot

              After the crash it restarted fine and is running again. I suspect there was a kernel module loading issue going on. I've since uninstalled Parallels again. I thought it worth a try to see if the security problem was solved. It's not.

              • 4. Re: Fusion crashed
                ocasta Lurker

                If I foolishly run Fusion and Parallels at the same time then I can pretty much guarantee my Mac will crash

                • 5. Re: Fusion crashed
                  Andreas Masur Expert

                  If I foolishly run Fusion and Parallels at the same

                  time then I can pretty much guarantee my Mac will

                  crash

                   

                  This has reported before and from the crash logs it rather looks like a problem with Parallels...

                   

                  Ciao, Andreas

                  • 6. Re: Fusion crashed
                    dp_fusion Hot Shot

                    It's never been a problem here. In fact I often run Solaris in Fusion when running XP in Windows. The only reason for doing so was the Parallels version of Windows has all my installed applications whereas the Fusion version was a bare bones install. I migrated the Parallels vm to Fusion over the weekend and it's no longer necessary.

                    • 7. Re: Fusion crashed
                      Master

                      I think you meant "...when running XP in Parallels"?

                       

                      Anyway, so this used to work fine with previous Parallels releases, and doesn't in their 3.0 release... sounds awfully like they broke something in 3.0, then, no?

                       

                      I would like to see your log and core files, though. You said the instructions in the crash panel were ahead of their time -- were the files not in the promised location?  We'd be looking for all the .log and vmware-core files in the VM directory.

                      • 8. Re: Fusion crashed
                        Andreas Masur Expert

                        Anyway, so this used to work fine with previous

                        Parallels releases, and doesn't in their 3.0

                        release... sounds awfully like they broke something

                        in 3.0, then, no?

                         

                        Based on the crash logs that I have seen so far...yes...

                         

                        Ciao, Andreas

                        • 9. Re: Fusion crashed
                          Master

                          Based on the crash logs...yes...

                           

                          Well, it might not be that clear cut.  We haven't actually seen the logs from this problem!  I've seen quite a few reports of a crash in the Parallels kernel extension, which crashes the host and shows up in panic.log, but this one is different -- it just crashed Fusion, and we'd need to see the Fusion logs to see what's actually gone wrong.

                          • 10. Re: Fusion crashed
                            dp_fusion Hot Shot

                            Oops - yes, of course

                             

                            In the image I uploaded the instructions say:

                            "Please report this problem by selecting menu item Help > VMWare on the Web > Request Support".  This does not exist in my Help menu. So I typed in the URL from the image. Very likely I fat-fingered it but it failed the first time I tried. The text in the window is not selectable which is why I snapshotted it and keyed it in.

                             

                            However, all that aside, I created an SR today: 189487664

                             

                            I'm curious as to what you find.

                            • 11. Re: Fusion crashed
                              Andreas Masur Expert

                              Based on the crash logs...yes...

                               

                              Well, it might not be that clear cut.  We haven't

                              actually seen the logs from this problem!  I've seen

                              quite a few reports of a crash in the Parallels

                              kernel extension, which crashes the host and shows up

                              in panic.log, but this one is different -- it just

                              crashed Fusion, and we'd need to see the Fusion logs

                              to see what's actually gone wrong.

                               

                              Actually...yes you are right...my mistake...they are different...I apologize for the confusion...

                               

                              Ciao, Andreas