VMware Cloud Community
Albin_Penic
Contributor
Contributor

Failed to export the disk: The device is not ready

Hello,

Anyone know this problem?

I can back up only one VM with out error all others fails with this:

\[2007-05-23 08:59:07.315 'vcbMounter' 5320 error] Error: Failed to export the disk: The device is not ready

\[2007-05-23 08:58:55.081 'App' 5320 info] Current working directory: C:\

\[2007-05-23 08:58:55.081 'vcbMounter' 5320 trivia] Initializing SSL context

\[2007-05-23 08:58:55.081 'BaseLibs' 5320 info] Using system libcrypto, version 9

0703F

\[2007-05-23 08:58:55.378 'App' 5320 info] Vmacore::InitSSL: doVersionCheck = tru

e, handshakeTimeoutUs = 120000000

\[2007-05-23 08:58:55.378 'vcbMounter' 5320 info] Connecting to host sa-vc on por

t 902

\[2007-05-23 08:58:55.612 'vcbMounter' 5320 verbose] Connected to stream: [class

Vmacore::Ssl::SSLStreamImpl:019E3898]

\[2007-05-23 08:58:55.612 'BaseLibs' 5416 warning] \[Vmdb_Unset] Unsetting unknown

path: /vmomi/

\[2007-05-23 08:58:55.643 'vcbMounter' 5320 info] Authenticating user vmware

\[2007-05-23 08:58:55.800 'vcbMounter' 5320 info] Logged in!

\[2007-05-23 08:58:55.800 'vcbMounter' 5320 info] Performing SearchIndex find.

\[2007-05-23 08:58:56.018 'vcbMounter' 5320 info] Attempting index search.

\[2007-05-23 08:58:56.018 'vcbMounter' 5320 info] Found VM using index search.

\[2007-05-23 08:58:56.018 'vcbMounter' 5320 info] Got VM MoRef

\[2007-05-23 08:58:56.706 'vcbMounter' 5320 info] Got access method

\[2007-05-23 08:58:56.706 'vcbMounter' 5320 info] Got coordinator object

\[2007-05-23 08:58:56.706 'vcbMounter' 5320 info] Attempting data access.

\[2007-05-23 08:58:56.893 'vcbMounter' 5320 info] No snapshot info for this VM, n

othing to do.

\[2007-05-23 08:58:56.893 'vcbMounter' 5320 info] Creating snapshot

\[2007-05-23 08:59:00.393 'vcbMounter' 5320 info] Snapshot created, ID: snapshot-

438

\[2007-05-23 08:59:00.393 'vcbMounter' 5320 info] Mount operation created snapsho

t.

\[2007-05-23 08:59:00.440 'vcbMounter' 5320 verbose] Found a device: vim.vm.devic

e.VirtualLsiLogicController

\[2007-05-23 08:59:00.440 'vcbMounter' 5320 verbose] Found a device: vim.vm.devic

e.VirtualDisk

\[2007-05-23 08:59:00.471 'vcbMounter' 5320 info] Mount operation obtained backup

info.

\[2007-05-23 08:59:00.471 'vcbMounter' 5320 info] Creating export directory

\[2007-05-23 08:59:00.471 'vcbMounter' 5320 info] Writing restore config file

\[2007-05-23 08:59:05.315 'vcbMounter' 5320 info] Exporting VM config files

Copying "\[SYS OS] TERMINAL-GAMA/TERMINAL-GAMA.vmx":

0%=====================50%=====================100%

**************************************************

Copying "\[SYS OS] TERMINAL-GAMA/TERMINAL-GAMA.nvram":

0%=====================50%=====================100%

**************************************************

Copying "\[SYS OS] TERMINAL-GAMA//vmware-1.log":

0%=====================50%=====================100%

**************************************************

Copying "\[SYS OS] TERMINAL-GAMA//vmware-2.log":

0%=====================50%=====================100%

**************************************************

Copying "\[SYS OS] TERMINAL-GAMA//vmware-3.log":

0%=====================50%=====================100%

**************************************************

Copying "\[SYS OS] TERMINAL-GAMA//vmware-4.log":

0%=====================50%=====================100%

**************************************************

Copying "\[SYS OS] TERMINAL-GAMA//vmware-5.log":

0%=====================50%=====================100%

**************************************************

Copying "\[SYS OS] TERMINAL-GAMA//vmware.log":

0%=====================50%=====================100%

**************************************************

\[2007-05-23 08:59:05.956 'vcbMounter' 5320 info] Exporting disks

\[2007-05-23 08:59:05.956 'vcbMounter' 5320 info] Filenames: blklst://snapshot-43

8\[SYS OS] TERMINAL-GAMA/TERMINAL-GAMA.vmdk@sa-vc?vmware/P@ssw0rd --> e:\mnt\ter

minal3_1\scsi0-0-0-TERMINAL-GAMA.vmdk

\[2007-05-23 08:59:06.112 'BlockList' 5320 info] Establishing new connection for

sa-vc:vmware

\[2007-05-23 08:59:06.112 'blocklist' 5320 trivia] Initializing SSL context

\[2007-05-23 08:59:06.112 'blocklist' 5320 info] Connecting to host sa-vc on port

902

\[2007-05-23 08:59:06.331 'blocklist' 5320 verbose] Connected to stream: [class V

macore::Ssl::SSLStreamImpl:01A010B0]

\[2007-05-23 08:59:06.331 'BaseLibs' 5420 warning] \[Vmdb_Unset] Unsetting unknown

path: /vmomi/

\[2007-05-23 08:59:06.362 'blocklist' 5320 info] Authenticating user vmware

\[2007-05-23 08:59:06.518 'blocklist' 5320 info] Logged in!

Converting "e:\mnt\terminal3_1\scsi0-0-0-TERMINAL-GAMA.vmdk" (compact file):

0%=====================50%=====================100%

**************************************************

\[2007-05-23 08:59:07.268 'BlockList' 5320 info] Closing connection sa-vc:vmware

\[2007-05-23 08:59:07.315 'App' 5320 verbose] Got vmdb error -14 (Pipe connection

has been broken) when invoking \[logout] on \[vim.SessionManager:SessionManager]

\[2007-05-23 08:59:07.315 'BlockList' 5320 warning] Could not log out (sa-vc:vmwa

re)

\[2007-05-23 08:59:07.315 'App' 5320 verbose] Got vmdb error -14 (Pipe connection

has been broken) when invoking \[logout] on \[vim.SessionManager:SessionManager]

\[2007-05-23 08:59:07.315 'blocklist' 5320 info] Error on logout (ignored): vmodl

.fault.HostNotReachable

\[2007-05-23 08:59:07.315 'blocklist' 5320 verbose] Shutting down VMDB service...

\[2007-05-23 08:59:07.315 'blocklist' 5320 verbose] Unregistering callback...

\[2007-05-23 08:59:07.315 'blocklist' 5320 verbose] ...done

\[2007-05-23 08:59:07.315 'vcbMounter' 5320 error] Error: Failed to export the di

sk: The device is not ready

\[2007-05-23 08:59:07.315 'vcbMounter' 5320 error] An error occured, cleaning up.

..

\[2007-05-23 08:59:10.581 'App' 5320 verbose] Got vmdb error -14 (Pipe connection

has been broken) when invoking \[logout] on \[vim.SessionManager:SessionManager]

\[2007-05-23 08:59:10.581 'vcbMounter' 5320 info] Error on logout (ignored): vmod

l.fault.HostNotReachable

\[2007-05-23 08:59:10.581 'vcbMounter' 5320 verbose] Shutting down VMDB service..

.

\[2007-05-23 08:59:10.581 'vcbMounter' 5320 verbose] Unregistering callback...

\[2007-05-23 08:59:10.581 'vcbMounter' 5320 verbose] ...done

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7 Replies
masaki
Virtuoso
Virtuoso

Do you have multipathing software installed?

If so read backup guide at page 49:

Disabling Multipathing

Consolidated Backup doesn't support multipathing. As a result, you can't have any

third party multipathing software installed on your VCB proxy or any multiple paths

to a SAN LUN showing up on the VCB proxy.

If you have multipathing software, such as EMC PowerPath, or if you have inactive

paths that have not been disabled on the VCB proxy, Consolidated Backup may fail:

! Image level backups will fail with the following error message:

Error: Failed to export the disk: The device is not ready.

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masaki
Virtuoso
Virtuoso

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Albin_Penic
Contributor
Contributor

I have last version of VCB and as i know this version support multi path. I will try with disabling multipath

What's New in the VMware Consolidated Backup 1.0.2 Release

VCB can now ignore any inactive paths to a SAN LUN. Previous releases of VCB required you to deactivate all inactive paths showing up on the VCB proxy or the backup process could fail. With VCB version 1.0.2, this step is no longer required. Please see http://kb.vmware.com/kb/2195414 for more information.

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Albin_Penic
Contributor
Contributor

\[2007-05-23 08:59:07.315 'vcbMounter' 5320 error] Error: Failed to export the di

sk: The device is not ready

i have problems with this error.

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Albin_Penic
Contributor
Contributor

I revert VCB to version 1.0.0n disable multipath and now is everything ok

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masaki
Virtuoso
Virtuoso

So it was as I told you. 😆

Please gimme points for correct answer!

Regards

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