Hey, hope you are doing fine:
This is a community forum, most of us do not work for VMware.
You can try leaving your mail here: https://cloud.vmware.com/cloud-disaster-recovery
Another option would be to engage your local partner.
How are you contacting VMware for help? Website?
Anyway, regardless of how you're trying to contact VMware now, I just DMed you my email. Send me something so I can get you directed to the correct person.
As a partner, many in your organisation will have direct contacts within VMware.
Which country are you based in?