4 Replies Latest reply on Oct 1, 2020 3:38 AM by user_0110

    Clipboard sharing won't work between Windows 10 Host and Guest.

    user_0110 Lurker

      Can anyone help me with the issue where I am not able to share clipboard between Windows 10 Pro (both Guest and Host) while using the same Host Machine, clipboard works fine on Windows 7 and 8. I’ve tried everything like:

      • Uninstall VMware Tools, Reboot, Install and Reboot.
      • Manually add entries to the VMX file for clipboard.
      • Tried VMware Workstation and Player both.
      • Created New VMs and imported the existing virtual HDD.
      • Updated VMware from v15.x to latest v16

       

      Windows versions are same for Windows 10 both Host and Guest and all VMs are for testing purpose only. None of them is shared or deployed.

       

       

       

        • 1. Re: Clipboard sharing won't work between Windows 10 Host and Guest.
          bonnie201110141 Expert
          VMware Employees

          Hi,

           

          Will you please enable tools log in your guest operating system as below?

           

          1. Create a folder maybe on your desktop in your guest os to store the tools log. Let 's say C:\users\${USER}\desktop\toolsLog.

           

          2. Added below line in your C:\ProgramData\VMware\VMware Tools\tools.conf (Create the file if not exist) in your guest os

          [logging]

          log = true

           

          # Enable tools service logging to a file.

          vmtoolsd.level = debug

          vmtoolsd.handler = file

          vmtoolsd.data = C:/users/${USER}/desktop/toolsLog/vmtoolsd.${USER}.log

           

          # Enable 'vmsvc' service logging to a file.

          vmsvc.level = debug

          vmsvc.handler = file

          vmsvc.data = C:/users/${USER}/desktop/toolsLog/vmsvc.log

           

          # Enable 'dndcp' service logging to a file.

          dndcp.level = debug

          dndcp.handler = file

          dndcp.data = C:/users/${USER}/desktop/toolsLog/dndcp.log

           

          # Enable new "vmusr" service logging to a file.

          vmusr.level = debug

          vmusr.handler = file

          vmusr.data = C:/users/${USER}/desktop/toolsLog/vmusr.${USER}.log

           

          3. restart the guest and reproduce the issue

           

          4. Send us the logs in C:/users/${USER}/desktop/toolsLog

          1 person found this helpful
          • 2. Re: Clipboard sharing won't work between Windows 10 Host and Guest.
            user_0110 Lurker

            Hello, bonnie201110141

             

            Unfortunately, there is no such log files even though I added above lines to tools.conf file. Searching for the culprit, I've found something unusual. The "VMware Tools Core Service" is disabling by itself every time I boot the Guest OS. I've restarted the service multiple times and then to verify changes, restart Guest OS but again it gets disabled. Any reason why? I don't rely on AntiVirus but to be on the safe side, I ran Windows Security in Guest Machine and found nothing. Disabled other services and apps on startup, and again - Clipboard is not working. Furthermore, no folders are shared from Host to Guest. I'm providing you with the tools.conf file content as-is, please check if I'm doing something wrong.

             

            log = true

             

            vmtoolsd.level = debug

            vmtoolsd.handler = file

            vmtoolsd.data = C:/Users/User/Desktop/LogData/vmtoolsd.log

             

            vmsvc.level = debug

            vmsvc.handler = file

            vmsvc.data = C:/Users/User/Desktop/LogData/vmsvc.log

             

            dndcp.level = debug

            dndcp.handler = file

            dndcp.data = C:/Users/User/Desktop/LogData/dndcp.log

             

            vmusr.level = debug

            vmusr.handler = file

            vmusr.data = C:/Users/User/Desktop/LogData/vmusr.log

            • 3. Re: Clipboard sharing won't work between Windows 10 Host and Guest.
              bonnie201110141 Expert
              VMware Employees

              Hi user_0110,

               

              In your VM, from task manager, are there two "vmtoolsd" processes running? For your tools.conf file, I think you need to add [logging] at beginning of the file.

              1 person found this helpful
              • 4. Re: Clipboard sharing won't work between Windows 10 Host and Guest.
                user_0110 Lurker

                Thank you all for your help bonnie201110141 and user_0110

                For you question, NO! Only one instance is running of vmtoolsd.

                 

                The issue resolved all by itself and Clipboard sharing is working now and also the "VMware Tools Core Service" is enabled. Might be some other services were causing it to be stopped but again Thanks for your time. I don't know what was causing all these but since it is working now. So, I'll mark it Answered.

                Furthermore, I am going to report this to VMware Support to find the bug and resolve it.