1 Reply Latest reply on Oct 7, 2020 3:49 PM by Hocshop

    Outlook 2019 asks for password first i log in to an instant clone

    vistor5 Lurker



      Every time I log on to a different clone and I open Outlook, it asks me for my credentials, see prompt below.

      I seems that it does not cache the credentials.

      I am not sure if I am in the right direction, but I create a Flex file with











      HKCU\Software\Microsoft\Office\16.0\User Settings


      HKCU\Software\Microsoft\Shared Tools\Proofing Tools















      This does not make any difference.

      I am looking for some advice how to tackle the issue. Some help would be appreciated.



      Outlook 2019

      VMWare DEM 9.11

      Horizon 7.11





        • 1. Re: Outlook 2019 asks for password first i log in to an instant clone
          Hocshop Novice
          VMware Employees



          I have seen a very similar problem before that was caused by the type of license that was in use.

          They had E1 and E3 type licenses in their environment and DEM would not save the correct credentials because of the assignments of the licenses to each user.


          Also, if the user was logging on and opening Outlook before the Outlook/Office profiles had finished applying yet, they would not yet see the saved settings.


          Good luck!