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Elongin
Contributor
Contributor

Purple Screen of death when installing a Guest on a DL 380 G6

Hi Everyone,

I just retrieve a DL 380 G6 server, with some disks and RAM. I wanted to Install ESXI 6.5.0 on it (with a special edited image).

When installing ESXI, i've got no problem, it boot normally etc...
The problem appears when i'm installing a OS on a Guest (whatever, Ubuntu, Debian or Windows). It start the installation and freeze after that, showing me this "beautiful" PSOD.

I did a memtest86 but there is no error.

It doesn't came from the ESXI image but of the server itself, cause i tried with other OS (Proxmox, debian, ubuntu) and all of them have problems at the installation.

So the PSOD is my only way to solve all this problems.

Here is a OCR of the screen, and the screen itself in case of bad recognation.

Thank you in advance everybody !

Muare ES)(i 6.5.0 [Releasebuild-5310538 x86_64]

LINT1/NMI (motherboard nonmaskable interrupt), undiagnosed. This may be a hardware problem; please contact your hardware vendor

r04Ix8001003d cr241x430000f80000 cr341xdf622000 cr441x216c

*PCPUO:70231/fssA10-27-7

PCPU 0: SUUSUSSV

ode start: 0x41801c800000 VMK uptime: 0:04:07:18.265

0x438040002c60J0x41801c8ec931]PanicvPanicInt0vmkernelltnover+0x545 stack: 0x41801c8ec931

0x438040002d00J0x41801c8ec9bd]Panic_MoSave@vmkernelltnover+0x4d stack: 0x438040002d60

0x438040002d60J0x41801c8e9c8e]MMICheckLintAvmkernelltnover+0x19a stack: 0x0

0x438040002e20J0x41801c8e9d24MMI_Interrupt0vmkernelltnover+0x94 stack: 0x0

0x438040002ea0J0x41801c92bb111IDTMMIWork0vmkernelltnover+0x99 stack: 0x0

0x438040002f20:I0x41801c92cfa1]Int2_MMI0vmkernelltnover+0x19 stack: 0x418040000000

0x438040002f40J0x41801c93c044]gate_entry_Pvmkernelltnover+0x0 stack: 0x0

0x439152b9bc70:I0x41801c88aec2Power_ArchSetCStatePvmkernelltnover+0x106 stack: 0x7fffffffffffffff

0x439152b9bca0J0x41801cac44b3]CpuSchedIdleLoopInt@vmkernelltnover+0x39b stack: 0x1

0x439152b9bd10:[0x41801cac6d6a]CpuSchedDispatch0vmkernelltnover+0x114a stack: 0x410000000001

0x439152b9be40:[0x41801cac7fe2]CpuSchedWait0vmkernelltnover+0x27a stack: 0x100430372f20080

0x439152b9bec0J0x41801cac8350]CpuSchedTimedWaitInt@vmkernelltnover+0xa8 stack: 0x206300002001

0x439152b9bf30:[0x41801cac8546]CpuSched_EventQueueTimedWait0vmkernelltnover+0x36 stack: 0x430372f20080

0x439152b9bf50:[0x41801c8c949c]helpFunc0vmkernelltnover+0x564 stack: 0x430078ff3050

0x439152b9bfe0J0x41801cac8c95]CpuSched_StartWorldPvmkernelltnover+0x99 stack: 0x0

lase fs=0x0 gs=0x418040000000 Kgs=0x0

'020-07-28T13:47:27.5477 cpu4:66541)Logs are stored on non-persistent storage. Consult product documentation to configure a sy

log server or a scratch partition.

oredump to disk. Slot 1 of 1 on device naa.600508b1001037383941424344450a00:9.

DiskDump: FAILED: Timeout

No file configured to dump data.

No vsan object configured to dump data.

No port for remote debugger. —Escape— for local debugger.

VMware ESXi 6.5.0 [Releasebuild-5310538 x86 641.png

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7 Replies
Nawals
Expert
Expert

As logs said have motherboard issue. Have you check the logs from HP ILO if not please check it.

NKS Please Mark Helpful/correct if my answer resolve your query.
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a_p_
Leadership
Leadership

Welcome to the Community,

I assume that you know that the latest supported ESXi version for this hardware is ESXi 5.5U3!?

Anyway, you may explain "I wanted to Install ESXI 6.5.0 on it (with a special edited image)", i.e. what base image did you use, and what exactly did you modify?


André

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NathanosBlightc
Commander
Commander

First of all you should be aware of the compatible versions of the ESXi for your server DL380 G6 (attached screen)

Then it seems you install it on a SD memory, because it prompts for storing logs on a persistent storage in PSOD, and also I think you didn't configure disk coredump for the ESXi host

Screenshot (41).png

Please mark my comment as the Correct Answer if this solution resolved your problem
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Elongin
Contributor
Contributor

Already done but there's nothing very interesting in them...

I saw this part yes, but it's not very accurate

Here is the logs of the day i had the PSOD (since this day, i tried other OS, but had similar logs)

pastedImage_0.png

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Elongin
Contributor
Contributor

Hi, and thanks, hope it will help me !

I know it, but there is a custom ISO of ESXI 6.5 that is working with many other peoples, downloaded from here : https://www.claud-computing.net/esx-on-hp-g6-g7-server-psod-fix/

But like said before, i don't think it's a software problem, cause i can't even install a simple Debian without a crash

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Elongin
Contributor
Contributor

I Know this, this is why i installed a custom image of ESXI from https://www.claud-computing.net/esx-on-hp-g6-g7-server-psod-fix/

Installed it on a RAID 5 of SAS Disk. But yes i didn't configured disk coredump..

May i try to reinstall ESXI 6.5 with disk coredump and show here the result after a crash ?

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NathanosBlightc
Commander
Commander

Whatever you do, it's not a recommended action, because it's not supported by the VMware ...
In some projects, we had many cases that IT staff tried to install a version of VMware ESXi in an incompatible physical server. For a while, we didn't have any problem, but suddenly unexpected events have been raised

Please mark my comment as the Correct Answer if this solution resolved your problem
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