8 Replies Latest reply on Aug 14, 2020 12:39 AM by DEMdev

    DEM 9.11 LocalAppData "Folder Not Found" Issue

    TechCheez Lurker

      We're running Horizon 7.12 with Instant Clones, DEM 9.11, and AppVolumes 4. I have an issue with a specific application where the users are reporting that specific settings aren't being retained. I have already confirmed that the settings are being saved in a file located in the following path:

       

      c:\users\username\AppData\Local\AppName\randomfolder\config.file

       

      I setup the config file to capture anything under c:\users\username\AppData\Local\AppName\ with the following:

       

      [IncludeFolderTrees]

      <LocalAppData>\AppName

       

      Nothing was appearing to be backed up in the user's archive file and I see the following in the flexengine log:

       

      2020-08-11 18:09:21.693 [DEBUG] ExportFiles: Recursively processing folder '<LocalAppData>\AppName'

      2020-08-11 18:09:21.694 [DEBUG] ExportFiles: Folder '<LocalAppData>\AppName' does not exist

       

      The folders and files clearly exist, any idea why it would be showing this error?