VM fails to start, no visible errros

[kvanderstel]

My VM started giving me trouble, when opening it it would act like it was going to start it up and I'd get a black screen and Windows never starts.  I'd have to use task manager to stop the VMWare, I thought I had a corrupt VM, so I got a new one from a software partner thinking I'll start over with a new VM, but same results, black screen, Windows never starts.

I de-installed and re-installed VMWare Ver 14.5 twice now.  I tried running vmware.exe in admin mode, and at first I thought I was good, the VM opened, Windows started and I logged in.  Then I shut down Windows and simply restarted the VM without ever leaving VMWare and no good, starts to reboot, but I get stuck with a black screen.

Don't know what to try, vmware.log file attached.

[scott28tt]

Host OS and version?

Guest OS and version?

[kvanderstel]

Host OS is Windows 10 Pro

By Guest OS you mean the VM?  Windows Server 2016 Standard

[RDPetruska]

Yes, that is correct for the guest.

However, what *version* of Windows 10 is on your host? 

[kvanderstel]

Windows 10 Pro version 1909

[scott28tt]

What do you mean by "I got a new one from a software partner"? What did you get exactly, and who from?

[kvanderstel]

We work with Siemens and they have a library of VM's that we get from them.  We've doing this for years I'm working with one of them now.

But... this started happening with a VM that I've been working on for over a year, I thought maybe I had some corruption, I had deleted some snapshots (I had a lot of them and didn't have any user for), maybe I screwed something up, I'm not an expert with these kinds of things, so I thought, well, I'll just get a new VM.

But the behavior is the same, opens to a black screen and just sits forever.

So now I'm thinking it's something to do with my VMWare application.  That's why I de-installed and re-installed but no luck.

[scott28tt]

Have you or any of your colleagues tried the VM on another system?

[kvanderstel]

Not yet, but it's worth a try, no suggestions at this point?

[kvanderstel · Accepted solution]

Solved, I delete the contents of C:\Users\[{user-name}\AppData\Local\Temp.  Turns our VMware stores a lot of data here.  Once I shutdown all the background processes I was able to delete this data, so far it seems good.

[EdgarWilliam]

install the latest version of VM ware.

delete the temp files in the folder.

restart the VM ware so the problem will be solved