I was in the same boat as you as an on-premises customer for several years before switching to SaaS. I also recently wrote about my experience with upgrading my SaaS and ACC from one version to another. Do pay attention to the one for ACC as you may need to update the .NET framework for auto-update to continue to work.
Steps to upgrade VMware Workspace ONE UEM a dedicated SaaS environment to a newer version
Upgrade AirWatch Cloud Connector in a dedicated SaaS environment from version 9.4 to 19.2 and beyond
Thanks for that, I forget that I had your page saved somewhere.
Be safe! Crazy world at the moment.
Thanks, Charles. Crazy indeed but I'm hopeful we will live through this ordeal as we continue to deliver value through UEM.
By the way, you may want to upgrade to 2007 to avoid the known issue below. I didn't know about this and upgraded my environment to 2005 recently.
Yeah I did read through the notes, a lot of fixes. Plus the quick releases from 2005 to 2006 to 2007 leads me to believe 2005 and 2006 were pretty buggy.