You can use the Remote Assistance from Horizon Help Desk Tool.
I don't have licence for it.
use the following command: mstsc.exe /v:<computername> /shadow:<session>
<computername> = hostname of VDI/RDSH
<session> = session number of the user. For single user VDI this is normally 1, for RDSH it depends.
The user must approve the remote control, unless you setup the corresponding GPO's to allow shadowing without user notification and add the parameter /noconsentprompt to the above command. (make sure you comply with any legal rules of the company if you do that!)
Thanks, but it works only when user has RDP session.
By vmware blast protocol it doesn't work.
We are using this in our environment too. All users connect using blast or PCoIP protocol.
The remote desktop client uses RDP to shadow the session, but that is independent of the protocol used by the user to connect to his/her session. (Unless you have RPD disabled in your environment, then this could be the issue that it's not working).
> For PCoIP connections you need to enable below group policy in PCoIP ADMX template:
Enable access to a PCoIP session from a vSphere console:
> For Blast you need to set Screen blanking GPO:
Specifies whether to have the desktop VM's console show the actual desktop that the user sees or to show a blank screen when the desktop has an active session. The default is to show a blank screen.