1) Ensure you followed correct steps in install here and that the connector shows up in your Workspace ONE Access console:
2) Follow this guide for configuring AD integration:
Also, keep in mind on the below when setting up your AD integration. If you switch to SSL later on and if you are on version 19.03, there might be additional steps to take for the directory sync to work properly.
Microsoft announced that it will release an update to help strengthen the security of configurations for LDAP channel binding and LDAP signing on Active Directory domain controllers. Below is the Microsoft KB for further details on this update.
To help support this Microsoft update, there are steps you must take for both Workspace ONE UEM and IDM (Access). The required steps are outlined in two separate VMware KBs listed below.
Are you using multiple organization groups? (multiple environments within Workspace one UEM) After doing the AD integration you need to specify the domain with the correct organization group