1 2 Previous Next 18 Replies Latest reply on Jul 20, 2020 10:09 AM by Gair

    Authentication issues on shared devices

    HimanshuMishra Novice

      Hello All,

       

      I am getting authentication issues consistently on shared devices. We have a generic account for staging and autologout after 13hours. We are observing AUTH-1005 (invalid token) and HMAC authentication failure on these shared devices. I can replicate the issue if I leave the device logged in and let hub trigger an auto logout. It is happening on almost all the shared

      devices. After auto logout it prompts to enter credentials and token. At this screen, it is expecting the staging account credentials. If you reboot the device, it goes back to normal login screen with just username and password. Has anyone seen this before ?

      We are on 19.7.0.17 (1907).

      Shared device Login 1.PNG

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