4 Replies Latest reply on Jun 29, 2020 7:07 PM by simonsimon1129

    Administrator monitoring tools for end User

    simonsimon1129 Novice

      Hello good day

      is there's a way that an horizon view admin can see/monitor the end user screen ? and logs for the application/desktop activity ?

        • 1. Re: Administrator monitoring tools for end User
          Mickeybyte Hot Shot

          Simon,

           

          The end user's screen can be controlled if you have installed the Helpdesk agent (part of the Horizon View Agent). Just remember this is a "Enterprise" feature, so it's not included in the standard or advanced license.

          Other things you can see form the Horizon Console with the heldpesk agent installed, are running process and applications for a user's session and logging related to Horizon stuff (it that's what you mean by "logs for the application/desktop activity")

           

          If you don't have the helpdesk agent (or license), you can still see logging from the Horizon Console.

          Remote control of the user sessions is still possible, if you setup the necessary GPO settings for shadowing sessions. For single-user VDI sessions you could simply use the command:

          mstsc.exe /V:<vdi-computer-name> /shadow:1

          Which will ask confirmation of the user to let you seem his/her screen.

          In multi-user (RDSH) setup, you'll need to find out the session id of the user you want to shadow. This you can find on the server the user's logged on using e.g. task manager.

           

          Regards,

          Michiel.

          • 2. Re: Administrator monitoring tools for end User
            simonsimon1129 Novice

            Is there a feature wherein user will not get notified when admin is viewing the screen. like End user screen monitoring ? .... just wondering if there's kind of feature horizon has ....

            • 3. Re: Administrator monitoring tools for end User
              Mickeybyte Hot Shot

              Simon,

               

              Be sure to check local legislation about viewing an end-users' screen without notifying the user.

               

              That being said, not from within Horizon I think. Coming back to the command I specified before, if the correct GPO's are set to allow shadowing without notifying the user, you can change the command to:

              mstsc.exe /V:<vdi-computer-name> /Shadow:1 /NoConsentPrompt

               

              Regards,

              Michiel.

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              • 4. Re: Administrator monitoring tools for end User
                simonsimon1129 Novice