9 Replies Latest reply on Jun 9, 2020 11:17 PM by PeterRTVS

    vCenter 7 unable to use update menus...

    PeterRTVS Lurker

      Hi,

       

      I have now upgraded my older vCenter Essentials 6.7U3 to the

      After the complete check I was unable go to the updates menus (baselines, HW Tools, VM Hardware). I have there still the rotating wheel.

      So I cant acces the Baselines and set it to upgrade my hosts.

       

      I have also I thing with it builded another issues or problems:

       

      1.     In LifeCycle manager I have these error: Status 404 - https://x.x.x.x/ui/vum-ui/rest/vcenters/5a8080e2-5dca-434a-87f4-303c3cb3f9b1/compliance

      2.     Anny update menu (submenu or settins) end with rotating wheel

      3.     By patch Setup menu have unexpected error

       

      Please is possible to help me?

       

      Thanks.

        • 1. Re: vCenter 7 unable to use update menus...
          vTara Enthusiast
          VMware Employees

          Hi Peter,

           

          You can try to stop html5 client service and rename the work directory using the below commands,

           

          service-control --stop vsphere-ui

          mv /usr/lib/vmware-vsphere-ui/server/work /usr/lib/vmware-vsphere-ui/server/work_old

          service-control --start vsphere-ui

           

          And retry to login and check if you still getting unexpected error, if you still receive same error check these logs files,

           

          /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log

          /var/log/vmware/vmware-updatemgr/vum-server/lifecycle.log

           

          Regards

          Tami

          Install-Upgrade Specialist

          • 2. Re: vCenter 7 unable to use update menus...
            PeterRTVS Lurker

            Hi vTara,

             

            I have try it but its the same nothing has changed.

            Still have there all the errors, even the first WEB UI start was after more reloads, while from begining I had only a white screen.

             

            Any other idea what can cause it?

             

            Thanks.

            • 3. Re: vCenter 7 unable to use update menus...
              vTara Enthusiast
              VMware Employees

              Hi Peter,

               

              Did you get any clues from the logs ?

               

              /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log

              /var/log/vmware/vmware-updatemgr/vum-server/lifecycle.log

               

              Regards

              Tami

              Install-Upgrade Specialist

              • 4. Re: vCenter 7 unable to use update menus...
                PeterRTVS Lurker

                Hi vTara,

                 

                I found these in the logs:

                 

                /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log

                [2020-06-05T14:27:22.563+02:00] [INFO ] http-nio-5090-exec-5      com.vmware.vum.client.websocket.VumWebSocketEndpoint          [VumWebsocket] onClose: 11 CloseReason: code [1000], reason [null]
                [2020-06-05T14:27:26.865+02:00] [INFO ] http-nio-5090-exec-9      com.vmware.vise.util.session.SessionUtil                      Generated hashed session id: 100059
                [2020-06-05T14:27:26.865+02:00] [INFO ] http-nio-5090-exec-9     70000634 100059 ###### com.vmware.vise.security.SessionListener                      Session 100059 created with context path: /ui
                [2020-06-05T14:27:26.869+02:00] [WARN ] http-nio-5090-exec-7      org.springframework.web.servlet.PageNotFound                  No mapping found for HTTP request with URI [/ui/vum-ui/rest/vcenters/5a8080e2-5dca-434a-87f4-303c3cb3f9b1/compliance] in DispatcherServlet with name 'springServlet'
                [2020-06-05T14:27:37.704+02:00] [INFO ] or[StandardEngine[Catalina]]  com.vmware.vise.security.SessionListener                      sessionDestroyed invoked for sessionId 100026
                [2020-06-05T14:27:37.705+02:00] [WARN ] or[StandardEngine[Catalina]] ######## 100026 ###### com.vmware.vise.security.SessionListener                      No clientId found for session 100026 with context-path {/ui
                [2020-06-05T14:28:27.006+02:00] [INFO ] http-nio-5090-exec-9      com.vmware.vise.util.session.SessionUtil                      Generated hashed session id: 100060
                [2020-06-05T14:28:27.007+02:00] [INFO ] http-nio-5090-exec-9     70000641 100060 ###### com.vmware.vise.security.SessionListener                      Session 100060 created with context path: /ui
                [2020-06-05T14:28:37.708+02:00] [INFO ] or[StandardEngine[Catalina]]  com.vmware.vise.security.SessionListener                      sessionDestroyed invoked for sessionId 100027
                [2020-06-05T14:28:37.708+02:00] [WARN ] or[StandardEngine[Catalina]] ######## 100027 ###### com.vmware.vise.security.SessionListener                      No clientId found for session 100027 with context-path {/ui
                [2020-06-05T14:29:19.463+02:00] [INFO ] health-status-4           com.vmware.vise.vim.cm.healthstatus.AppServerHealthService    Memory usage: used=325,490,208; max=557,842,432; percentage=58.348054814159426%. Status: GREEN
                [2020-06-05T14:29:19.463+02:00] [INFO ] health-status-4           c.v.v.v.cm.HealthStatusRequestHandler$HealthStatusCollectorTask   Determined health status 'GREEN' in 0 ms
                [2020-06-05T14:29:27.096+02:00] [INFO ] http-nio-5090-exec-7      com.vmware.vise.util.session.SessionUtil                      Generated hashed session id: 100061
                [2020-06-05T14:29:27.097+02:00] [INFO ] http-nio-5090-exec-7     70000648 100061 ###### com.vmware.vise.security.SessionListener                      Session 100061 created with context path: /ui
                [2020-06-05T14:29:37.712+02:00] [INFO ] or[StandardEngine[Catalina]]  com.vmware.vise.security.SessionListener                      sessionDestroyed invoked for sessionId 100029
                [2020-06-05T14:29:37.713+02:00] [WARN ] or[StandardEngine[Catalina]] ######## 100029 ###### com.vmware.vise.security.SessionListener                      No clientId found for session 100029 with context-path {/ui
                [2020-06-05T14:30:01.469+02:00] [WARN ] http-nio-5090-exec-10     org.springframework.web.servlet.PageNotFound                  No mapping found for HTTP request with URI [/ui/vum-ui/rest//nodes/5a8080e2-5dca-434a-87f4-303c3cb3f9b1/notifications] in DispatcherServlet with name 'springServlet'

                 

                /var/log/vmware/vmware-updatemgr/vum-server/lifecycle.log

                ImageManagerCTL: 35947: 2020-06-05 14:27:30,010 imagemanagerctl:373 INFO Done: manifests' info from depot

                ImageManagerCTL: 36218: 2020-06-05 14:27:30,871 imagemanagerctl:976 INFO Calling with arguments: depotInfo --getcomponentinfo /storage/updatemgr/patch-store/hostupdate/__hostupdate20-consolidated-index__.xml

                ImageManagerCTL: 36218: 2020-06-05 14:27:30,871 imagemanagerctl:354 INFO Get component info from depot /storage/updatemgr/patch-store/hostupdate/__hostupdate20-consolidated-index__.xml

                ImageManagerCTL: 36218: 2020-06-05 14:27:30,884 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/vmw-ESXi-7.0-vmtools-11.1-metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:30,891 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/VMW-ESXi-7.0-IOVP-cumulative_metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:30,922 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/vmw-ESXi-6.5.0-metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:32,494 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/vmw-ESXi-6.7.0-metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:33,784 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/vmw-ESXi-7.0.0-metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:33,984 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/metadata-159.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:34,029 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/vmw-ESXi-6.0.0-metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:35,513 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/INT/metadata-175.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:35,568 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/QLogic/metadata-121.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:35,646 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/CHL/metadata-51.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:35,724 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/EMU/metadata-135.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:35,782 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/EMC/metadata-159.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:35,844 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/DEL/DEL-ESXi-7.0-Addon-cumulative_metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:35,958 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/HPE/HPE-ESXi-7.0-Addon-cumulative_metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:27:36,075 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/fjt/FJT-ESXi-7.0-Addon-cumulative_metadata.zip

                ImageManagerCTL: 36218: 2020-06-05 14:28:05,644 imagemanagerctl:373 INFO Done: components' info from depot

                 

                And please is possible to tell me how can I export or get the logs that I can use it in my PC?

                 

                Thanks.

                • 5. Re: vCenter 7 unable to use update menus...
                  vTara Enthusiast
                  VMware Employees

                  Hi Peter,

                   

                  From the above snippets I did not get much details as such. Can you take a putty session and run tail -f /var/log/vmware/vmware-updatemgr/vum-server/lifecycle.log and click on the Life Cycle Manager to get the unexpected error and make a note of the time stamp and press Ctrl+C to stop the log flow and check around the same time if you see any error message. If not check in the offline downloaded log bundle around the same time.

                   

                  To collect the logs follow the below steps:

                  Collecting a support bundle from vCenter 6.x/7.x Server Appliance using a web browser

                  Open a web browser and navigate to https://vCenter_server_FQDN:443/appliance/support-bundle

                  1. When prompted enter the root credentials and click Enter.

                    The download will begin automatically as vm-support.tgz.

                  For more details check this KB: VMware Knowledge Base

                   

                  Regards

                  Tami

                  Install-Upgrade Specialist

                  • 6. Re: vCenter 7 unable to use update menus...
                    PeterRTVS Lurker

                    Hi vTara,

                     

                    thanks for help. I have done it, but in logs is nothig:

                     

                    tail -f /var/log/vmware/vmware-updatemgr/vum-server/lifecycle.log

                    ImageManagerCTL: 16732: 2020-06-08 06:59:11,411 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/vmw/vmw-ESXi-6.0.0-metadata.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:12,903 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/INT/metadata-175.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:12,963 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/QLogic/metadata-121.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:13,029 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/CHL/metadata-51.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:13,089 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/EMU/metadata-135.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:13,151 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/EMC/metadata-159.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:13,212 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/DEL/DEL-ESXi-7.0-Addon-cumulative_metadata.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:13,274 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/HPE/HPE-ESXi-7.0-Addon-cumulative_metadata.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:13,365 Metadata:116 INFO Reading metadata zip /storage/updatemgr/patch-store/hostupdate/fjt/FJT-ESXi-7.0-Addon-cumulative_metadata.zip

                    ImageManagerCTL: 16732: 2020-06-08 06:59:46,146 imagemanagerctl:373 INFO Done: components' info from depot

                     

                    but what i dont understand, is that after restartof vCenter and some days of free working is it now working. Can be th eproblem only in that, that after upgrade it needed a longer time to check evrything, and actualoise his databases?

                     

                    Thanks.

                    • 7. Re: vCenter 7 unable to use update menus...
                      scott28tt Guru
                      Community WarriorsVMware EmployeesUser Moderators

                      Moderator: Thread moved to the vSphere Upgrade & Install area.

                      • 8. Re: vCenter 7 unable to use update menus...
                        vTara Enthusiast
                        VMware Employees

                        Hi Peter,

                         

                        Have you tried to reset the VUM/vLCM DB Reset ?

                         

                        Note: This might lead you to manually recreate any custom baseline you might have created.

                         

                        To reset the DB please check this KB: VMware Knowledge Base

                         

                        Regards

                        Tami

                        Install-Upgrade Specialist

                        • 9. Re: vCenter 7 unable to use update menus...
                          PeterRTVS Lurker

                          Hi vTara,

                           

                          thanks, all together helped.

                          Now it working.