Exception 0xc0000005 (access violation) has occurred when starting VM

[cndt]

Hi, I have installed VMware Horizon and used it last night. I was able to connect to the server and work on it. But this morning, it has stopped working with that error. I am attaching the error image and the log that its pointing to. Can someone please help with this? Thank you.

[scott28tt]

Is that Horizon View running in a Workstation VM? (in other words, is that error generated by Workstation or Horizon?)

[cndt]

It is VMware Horizon Client and I am getting the error when I am trying to connect to the server.

[scott28tt]

So what has this got to do with Workstation Pro? (the forum area you posted into)

[cndt]

Thought I opened it in the right place, this being Horizon thread. If not, could you please point me to the right thread? Thank you for being patient.

[scott28tt]

Thread has been moved to the Horizon area.

[Shreyskar]

Per error, MKS service is crashing. What is the version of horizon client?

Did you try with latest horizon client 5.4.2?

[cndt]

Its VMware horizon Client 5.4.2.11170

[Shreyskar · Accepted solution]

Can you please try with client 5.4.0 and 5.2.0?

Looks like remotemks service is crashing,we need to review dump file. Please submit a SR with VMware.

[cndt]

I have downgraded it to 5.4.0 and its working fine up till now. Thank you.

[smccrary]

I'm having a similar issue but don't think its the video driver. I have Workstation 15.5 with Windows 11 on a Surface Pro 8. I have disabled Hyper-V but no luck.  I have attached my log file.

Thanks

[SawanKumar]

i have the similar issue and VMware horizon client crashes after 15-20 minutes. 

[techman25]

Had the same issue. Found this KB regarding Intel Graphics

https://kb.vmware.com/s/article/89950

[SimbaLiu]

Got the same crash , now I'm trying to update drivers. https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html