vSAN Support Insight on vxRAIL

[sandroalvesbras]

Hi,

We noticed that (Online health) was offline.

So we enabled (vSAN Support Insight) and noticed that (Online health) went online after a while.

But in conversation with the Dell / EMC team they say that it is not necessary to enable this option because the vxRail Manager solution already has its environmental health checker.

However, as the administration of VMware is the responsibility of the end user and not of Dell / EMC we are in the dispute as to whether it is valid to speak or not.

I understand that this option is important for when you have a contract with the VMware support team, that is, they use this information to support you in case of a problem.

But as the vxRail solution is from Dell / EMC that uses the VMware hypervisor I understand that this option regardless of whether it is Dell / EMC or VMware that will provide me with support is important to be enabled, as it can be used for the need to assess the environment.

Does anyone have any information about this?

Thank you.

[depping]

Well first of all you need to enable CEIP (Customer Experience Improvement Program), this is what provides the right data to VMware to troubleshoot. Secondly, typically when you have VxRail then Dell is responsible for all support. However, there can be cases where Dell hands over support to VMware, in that case you may be asked to still provide the extra level of detail.

If you don't have a reason to disable it, I would recommend enabling it:

Join the Customer Experience Improvement Program in the vSphere Web Client