VMware Horizon Community
eduruizblas
Enthusiast
Enthusiast

Problem with linked clones

Hello! I am configuring a group of desktops in linked clones mode with a template of windows server 2019 Datacenter in desktop mode, when it comes to customizing the machines the job does not finish. Apparently it doesn't recognize the view agent and I've tried various agent versions.
The version of horizon and view composer installed is 7.11.
With another template with 2016 server it works without problem.
Cheers

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Shreyskar
VMware Employee
VMware Employee

Hi eduruizblas

What is the version of view agent on 2019 master image?

Also please share the error snippet (if in case customization timeout) and quickprep logs from one of the VM which is stuck in 'customizing' located at %system_drive%\Windows\Temp\VMware\vmware-viewcomposer-ga-new.log and netlogon log from %system_drive%\Windows\Debug

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eduruizblas
Enthusiast
Enthusiast

Thank you very much for the reply! the agent version i have tested is 7.11 and 7.10. I have seen the logs and it seems that it could be a license activation problem?

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Shreyskar
VMware Employee
VMware Employee

Hi eduruizblas

Follow https://kb.vmware.com/s/article/1026556 to fix customization time-out issue due to license activation issue. Let me know.

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