WS1 shows zero users in added AD user group

[BobHot]

Hi,

I have a problem with user groups and active directory. There is a working connection between WS1 UEM and the active directory (AD). I can add AD users and AD groups to WS1. Fine.

The problem is, my test AD group has 5 AD users, but in WS1 it says 0 users. For my understanding when adding a user group from AD, the users in this group should be added to WS1 automatically. In WS1 the user group settings are:

Auto Sync:  Enabled

Auto Merge: Enabled

Add Group Members Automatically:    Enabled

I tried to sync or to add the missing users. But nothing happens. WS1 says 0 user in this group. What's wrong here?

BH 😎

[bakerb]

I believe this syncs to AD every 12 hours. But you can force it to sync by going to:

All Settings -> System -> Enterprise Integration -> Directory Services -> User -> Advanced -> Sync Attributes

I agree that it would be nice to have this sync automatically within AD.

[BobHot]

Hi bakerb​,

thank you for your answer. The problem exists much longer than 12h and Sync Attributes had no effect. But while I was checking your idea, I found rather incidentally a solution that solves it all.

The group I want to add from AD into WS1 has to be an universal group. A global group doesn't work.

Is that a bug or a feature? I've never read about it, but I tested a universal group and it works fine. All users are automatically added into WS1, just by adding the AD group. Exactly what I was looking for.

BH :smileycool: