2 Replies Latest reply on Apr 29, 2020 9:28 AM by BobHot

    WS1 shows zero users in added AD user group

    BobHot Novice

      Hi,

       

      I have a problem with user groups and active directory. There is a working connection between WS1 UEM and the active directory (AD). I can add AD users and AD groups to WS1. Fine.

       

      The problem is, my test AD group has 5 AD users, but in WS1 it says 0 users. For my understanding when adding a user group from AD, the users in this group should be added to WS1 automatically. In WS1 the user group settings are:

      Auto Sync:  Enabled

      Auto Merge: Enabled

      Add Group Members Automatically:    Enabled

       

      I tried to sync or to add the missing users. But nothing happens. WS1 says 0 user in this group. What's wrong here?

       

      BH 8)

        • 1. Re: WS1 shows zero users in added AD user group
          bakerb Novice

          I believe this syncs to AD every 12 hours. But you can force it to sync by going to:

           

          All Settings -> System -> Enterprise Integration -> Directory Services -> User -> Advanced -> Sync Attributes

           

          I agree that it would be nice to have this sync automatically within AD.

          1 person found this helpful
          • 2. Re: WS1 shows zero users in added AD user group
            BobHot Novice

            Hi bakerb,

             

            thank you for your answer. The problem exists much longer than 12h and Sync Attributes had no effect. But while I was checking your idea, I found rather incidentally a solution that solves it all.

             

            The group I want to add from AD into WS1 has to be an universal group. A global group doesn't work.

             

            Is that a bug or a feature? I've never read about it, but I tested a universal group and it works fine. All users are automatically added into WS1, just by adding the AD group. Exactly what I was looking for.

             

            BH