Welcome to the Community,
to find out what can be done, please provide some details:
- what's the vCenter Server version, and build number?
- is it the Windows based version, or the vCenter Server Appliance (a Linux based VM)?
- are you still using the Windows client, or the web client?
- is it the "email@example.com" that you need to reset?
You say that the backup doesn't work either. Is the backup configured to use the firstname.lastname@example.org account? In this case you may consider to change that to a separate account once the access/login issue is fixed..
I have VMware Vsphere client 6.0.0 build 3016447
running on Windows Server 2012 R2
The web client or the windows client will not connect unless you have checked the box "use windows session creds"
If I uncheck that box and type in the exact credentials it will not log in.
"Cannot complete login due to an incorrect user name or password"
I believe my Barracuda Backup source is having the same issue.
When I test its creds from the appliance it cant connect to the VMserver.
I am not sure if I need the vsphere local admin reset or not.
I'm just wondering what happened to my ability to login from the outside to the Vsphere client.
I checked the services and I didnt see any vmware.sso type running. So now Im not sure it has sso.
If there are no active tasks (migrations, or other things) running on vCenter Server, is it possible to reboot the server, to see whether this resolves the issue?
Moderator: Moved to the vCenter Server area
I am working to get the permission to reboot!
I will let you know if I have any success.
Good Morning Andre!
So I was able to reboot the server but still have no luck connecting from the client windows or web!
I can RDP into the server and start the client but it will only connect using the "Use Windows session credentials" check box.
It must use a cached account because I add the exact login information and it gets an error if I uncheck that box.
If unchecked I get an "untrusted SSL certificate is installed (not sure if that is affecting it or not)
I have tried installing it in trusted root a few times and doesnt seem to make a difference.
Do you know who I would contact to help gain access to the root or local.administrator?
Thank you for your help!
Didn't the admin document anything, e.g. the admin password?
Did you check the server's event logs after the reboot, to see whether it contains any related entries?
Did you try to login with or without specifying the domain, i.e. "domain\username", or just "username"? The domain may be required if it's no set as the default within the vCenter Server configuration.
Unfortunately the information I have is not accurate.
I have attempted to contact him but (believe it or not) he is not answering!
I have tried several variations of my known good login information.
I downloading the system logs now but it seems to be very large! ..5 minutes and its at 3%
Anything in particular I should be looking for in the logs?
Should I have a SSO service running?