Airwatch launcher not loading

[ECM_Nathan]

I've been using airwatch on our samsung tablets for a good 2 years with a managed profile associated.

All of a sudden with our Samsung s5e tablets, when i enroll it in a organization group, it will download all the apps that are assigned to the group perfectly fine but it completely ignores to download the actual airwatch launcher application entirely. So im stuck with no launcher UI that we've created and its just sitting on the native tablet screen.

This is a big problem and im honestly not sure as to why, i have the tablets updated to the latest OS versions and my profiles were never changed.

Any ideas ?

[Alex_Romeo]

Hi,

In the Android 10 version Samsung has introduced additional "Update security". If you've already upgraded to version 10 of Android, that's probably why it no longer works.

Samsung Galaxy Tab S5e Android 10 update, security updates, and more

ARomeo

[ECM_Nathan]

Hello Alessandro,

Not sure if thats applicable due the fact we are actually currently using Andriod version 9, One UI Version 1.1 and Knox version 3.3.

Is there something in version 9 i dont know about to get the launcher back and running?

Thanks,