2 Replies Latest reply on Apr 22, 2020 2:14 AM by Uday_Mantri

    Up-gradation Issues of vROPs 7.5 to vROPs 8.0.1

    Uday_Mantri Novice

      We were trying to upgrade vRealize Operations version from 7.5 to 8.0.1.

       

      While performing the same, we got stuck in between the activity, at stage 5 and from there it was not proceeding further. All the pre-reqs are checked and on their place however upgradation got stuck.

       

      We had considered all the pre-requisites of up-gradation, deleted all the impacted Management Packs, tried to upgrade it keeping the cluster offline and even online but it still gets stuck and does not proceed beyond stage 5. All the pre-checks have been confirmed.

       

       

      Please help in identifying the issue.

        • 1. Re: Up-gradation Issues of vROPs 7.5 to vROPs 8.0.1
          RickVerstegen Expert
          vExpert

          Do you use IPv6?

          Have a look at this article: VMware Knowledge Base

           

          Also check if you have enough disk space available for the upgrade:

          VMware Knowledge Base

          • 2. Re: Up-gradation Issues of vROPs 7.5 to vROPs 8.0.1
            Uday_Mantri Novice

            Hi Rick,

             

            Thank You for helping out.

             

            We have already considered the above mentioned KB article along with the known password issue while upgrading, VMware Knowledge Base article 75195.

             

            Actually, we had to open case with VMware and the issue got resolved. There was a problem in controller.properties file at /usr/lib/vmware-vcops/user/conf/controller.

             

            There is a property in this file, "deleteNotExisting=", this property was commented in our 1 node cluster and its default value is false.

             

            We had to uncomment it, set its value to "deleteNotExisting=false" and save the file. After saving it, we set the root/admin password to never expire and performed the upgrade again by removing all the impacted Management Packs (considered Impacted Management Pack list by running the Upgrade Assessment Tool). The upgrade went smoothly.

             

            This particular property entry doesn't come under pre-check, it is supposed to be either true or false and not blank. This value is about removing the entry of a resource from vROPs that was already removed from vCenter earlier.

            It seems this value was changed at some point of time earlier to blank and was causing the upgrade to fail. This value does not have any impact on the product.